Vice President, Parking and Mobility Services

Business Processing Solutions•Dallas, TX

1d•Remote

About The Position

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. The Vice President, Parking and Mobility Services is responsible for the executive oversight and strategic leadership of a $50M+ annual revenue portfolio, managing parking and photo enforcement clients. This role ensures contract compliance, service excellence, and revenue growth while leading a high-performing Account Management and Customer Success team. The VP will work cross-functionally with operations, finance, and business development teams to drive profitability, optimize service offerings, and expand the company's footprint in these two markets.

Requirements

Strong financial acumen with experience in contract profitability analysis, EBITDA targets, and operational efficiency improvements.
Excellent communication, negotiation, and relationship-building skills with clients and stakeholders.
Experience leading RFP responses, business development initiatives, and strategic growth efforts.
10+ years of experience in parking, transportation, or related industries with a focus on revenue management, contract oversight, and business development.
Proven leadership experience managing account teams and driving revenue growth in a service-based environment.

Nice To Haves

Bachelor's degree in Business, Finance, Public Administration, or a related field; MBA or advanced degree preferred.

Responsibilities

Oversee a portfolio of parking and photo enforcement clients, ensuring contract compliance, service delivery, and revenue performance.
Lead and manage a team of 5-7 Account Managers, fostering a high-performance culture focused on client satisfaction and retention.
Maintain strong client relationships through regular in-person and virtual meetings, serving as an executive point of contact.
Review and analyze contract performance, key metrics, and client feedback to drive continuous improvement.
Support negotiation of new and existing contracts, in concert with Legal and Executive staff
Drive contract profitability to meet and exceed annual EBITDA goals.
Collaborate with the Duncan Operations team to enhance contract efficiency, service delivery, and financial outcomes.
Identify and implement opportunities for cost savings, operational improvements, and revenue expansion.
Develop and execute strategies to grow the tolling business, including expansion into new markets and service offerings.
Lead proposal development in response to RFPs, including writing, pricing strategies, and oral presentations.
Manage a team of 2-3 Business Development executives to build and manage a pipeline, foster sales leads, and close new business opportunities
Establish and cultivate relationships with prospective clients, attend industry conferences, and represent the company at key events.
Evaluate and support the development of new tolling service offerings such as image review, customer service, and transponder fulfillment.
Partner with internal teams to assess market demand and operational feasibility for expanded services.
Other duties as assigned