Vice President, Operations

SmartestEnergy

20h•$200,000 - $300,000

About The Position

The future of energy is digitized, decarbonized and localized. At SmartestEnergy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems. Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. As well as our three offices in the US, we have three offices in the UK and another in Australia. Further expansion is planned for 2026 and beyond which means global career opportunities for you, with plenty of potential to explore new markets. When you join our Team, you will have the opportunity to contribute and make an impact every single day. Overview Reporting to the CEO, the Vice President Operations owns the delivery excellence across all operations that support the company’s retail business, including the Market and Retail Operations Departments. The VP Operations will be instrumental in leading strategic change through the organization. The role provides leadership to our teams, supports the business with strategy, control and insight that ensures we grow and evolve. The VP Operations owns the customer lifecycle and all systems, people and processes needed to deliver price competitiveness and retail contract profitability in line with the company’s aspirations, market facing activities involving our customers, industry leading customer care and continuous improvement of efficiency and cost to serve. The role is a member of the SEUS senior management team, sitting on the Company Executive Committee and with overall responsibility for operational excellence, chairs the Operating Committee. Through these roles, the VP Ops has a critical role to play in helping to define and implement business strategy, while shaping and delivering the company’s growth ambitions. The role is also responsible for representing the company and its operations externally with customers, brokers and the industry.

Requirements

5-10 years’ experience in management role in the energy industry with particular experience in the fields of Market Operations, Retail Operations or ideally both
Proven experience as a leader in a rapidly growing company
Proven experience of delivering transformational business and platform change and delivery of successful outcomes (i.e., seeing through to the end)
A good understanding of workflow management and how to implement the changes required
Experience of stakeholder management and presentation to a senior executive community
Proven experience as a manager responsible for ensuring rigor and discipline in day-to-day business operations
Previous experience working in a global electricity trading environment highly desirable
Exceptional leadership skills with the ability to develop and communicate a vision that inspires and motivates
Strong influencing and stakeholder management skills and a good reader of people
Ability to instill confidence and build consensus
Knowledge of the electricity industry/market
Proven competence in the ability to plan and deliver budgets
Strong business acumen, including industry, domain-specific knowledge
Excellent communication skills with the ability to communicate complex proposals to senior decision makers and external stakeholders
Has vision, perspective, judgment and common sense and can therefore ‘jump in’ without the need for detailed knowledge of the situation.
Strong critical thinking skills
Passionate about our business
Conscientious, empowering and organized and can therefore organize people and resources quickly and efficiently to deliver successful outcomes
Can communicate, influence, demonstrate good interpersonal sensitivity and is therefore able to work with people effectively as a leader, team worker and/or subordinate
Resilient and methodical and therefore can make a habit of success

Nice To Haves

Previous experience working in a global electricity trading environment highly desirable

Responsibilities

Own the following functional areas to provide operational excellence throughout the customer lifecycle: Sales Support, enrollments, billing, collections, contract enforcement and customer care
Broker commissions and reporting for all post contract signature activities
ECI system ownership and operational performance enhancements
Own the following functional areas to deliver industry leading market operations: Pricing and structuring of all retail contracts including with responsibility for curve management, component pricing methodology and product structure
Reconciliation of all energy and non-energy components to ensure the business is pricing to cover costs, including as Chair of the Retail Pricing Performance Committee
Forecasting and scheduling of customer load and reconciliation of settlement to ensure pricing and forecasting accuracy and the mitigation of imbalance exposure
HU processing, pricing and engagement with Sales on large/complex deals
Analysis of market, product and broker feedback to ensure price competitiveness and tracking of retail contract profitability
Regulatory changes and filings associated with our retail business at utility, state and FERC level
Ownership of HUMS & SCOPE and their operational performance and enhancement
Implement systems, processes, reporting and controls to drive efficiency and industry leading operational excellence and customer care
Develop key metrics to measure success and improve accuracy
Implement expansion plan in accordance with target operating model
Create structure to help us manage more effectively and reduce cost to serve
Support company growth including new business opportunities
Primary relationship holder with key vendors to support our current business and future growth
Coach, mentor and develop people to be the best they can be
Develop leaders within the company and setting them on a path for management
Establish and maintain team focus by developing and communicating goals
Be a trusted advisor and business partner to the SEUS VP+ community to support their growth and deliver on their business