Vice President of Technology Services and Solutions (Chief Technology Officer)

Southeast New Mexico College•Carlsbad, NM

5h•Onsite

About The Position

The Vice President of Technology Services and Solutions (Chief Technology Officer) reports to the President and oversees technology-related activities at Southeast New Mexico College. The role is responsible for the College’s comprehensive technology strategy, services, infrastructure, cybersecurity, and future planning, and formulates, recommends, and implements technology policies and procedures. The Vice President develops, maintains, and enhances technology programs and sets the vision for the College’s digital landscape in support of its education and research mission. The position provides executive leadership for technology strategy and operations, including secure infrastructure, enterprise and instructional technologies, information security and privacy, technology purchasing, vendor relationships, major projects, and the annual Technology Services and Solutions budget. The Vice President advises the Executive Team, collaborates with faculty and staff and external constituencies, and leads the Technology Services and Solutions team. The role reports to the President and establishes annual goals for evaluation.

Requirements

Graduate degree from an accredited university.
Eight years of information technology enterprise-level management experience.
Experience with resource planning systems, technology infrastructure and policy, and security administration.
Knowledge and understanding of principles, procedures, regulations, and standards applicable to the job.
Understanding of the College’s mission, vision, and goals.
Strong verbal, written, interpersonal communication, and presentation skills, including the ability to explain technology matters effectively to stakeholders.
Expert-level understanding of enterprise applications, learning management systems, security, networking, infrastructure, user support services, and technology portfolio analysis.
Knowledge of instructional and student support technology solutions.
Excellent problem-solving, analytical, and critical-thinking skills.
Ability to articulate and implement a shared technology vision across the College.
Leadership style and service orientation consistent with the College’s culture and mission.
Demonstrated ability to develop and manage relationships at all organizational levels and influence a variety of stakeholders.
Ability to work collaboratively, build consensus, and maintain a professional and courteous demeanor.
Ability to work independently and maintain personal and departmental integrity and openness with students, faculty, and staff.
Ability to negotiate proposals and programs related to the institution’s technology success.
Excellent interpersonal skills and a personal commitment to equity.
Strong attention to detail and ability to multitask with little direct supervision.
Ability to work under pressure, manage interruptions, and meet deadlines.
Ability to function as a team player in a diverse working environment.
Ability to handle sensitive and extensive confidential data.
Ability to perform the physical and office-environment functions described, including computer use throughout most of the workday, navigating a typical office environment, frequent interpersonal communication, and tracking multiple tasks, projects, deadlines, information sources, and business processes.

Nice To Haves

Terminal degree.
Higher education experience.
Deep understanding of cybersecurity and data management.
Knowledge of emerging technologies and their potential applications in higher education.
Equivalent combinations of education, training, and/or experience may be approved by the Human Resources Department.

Responsibilities

Develop and implement a comprehensive technology strategy aligned with the College’s strategic plan, mission, and vision, setting priorities and future directions through shared governance processes as applicable.
Work with educational institutions, businesses, community groups, and the Board of Trustees to provide technology-related information, consultation, and recommendations; serve as the primary advocate and spokesperson for technology strategy.
Create reliable and secure infrastructure for enterprise applications, learning technologies, and research computing.
Ensure data security, risk management, disaster recovery, and business continuity processes are in place and comply with applicable laws and regulations.
Develop and implement information security incident response and reporting plans and protocols; address security incidents, alleged policy violations, and external complaints; oversee protocols for assessing the likelihood of data breaches.
Serve as the campus contact for information security and privacy, and stay informed about related issues, legislation, and regulations affecting higher education.
Lead, guide, and supervise the Technology Services and Solutions team, fostering collaboration and progress toward College goals.
Advise the Executive Team on technology matters, including objectives for existing and proposed information systems.
Work with the Chief Academic Officer and faculty on instructional technology and innovative teaching and learning in online and in-person environments.
Coordinate instructional technology purchases based on documented academic needs and consultation with faculty and staff.
Work with employees to improve technology-enabled processes and operations.
Supervise acquisition and inventory of computer hardware, software, and networking facilities; serve as the senior vendor contact, participate in contract negotiations, and coordinate major technology purchases, site licenses, and volume purchasing agreements.
Manage major technology projects from start to finish, defining requirements, stakeholders, timelines, milestones, and risks, and reporting on expenditures, decisions, delays, and unresolved issues as requested.
Collaborate with other colleges and universities to share information or resources to improve higher education cybersecurity.
Engage in professional development to maintain relevant skills and knowledge.
Represent the institution in local, state, and national executive and legislative governments as directed by the President.
Develop, recommend, and implement the annual Technology Services and Solutions budget, explaining priorities and connecting expenditures to documented College needs.
Collaborate with and support the Executive Team in leading the College.
Report to the President and establish annual goals subject to evaluation against clear expectations.
Maintain a positive, productive regional profile and foster relationships with business partners, educational institutions, and the College’s constituencies.
Perform other job-related duties, special assignments, and projects as assigned by the President.