Vice President of Sales & Service

Seakeeper Inc•Leesport, PA

18d•Onsite

About The Position

As our Vice President of Sales & Service, you’ll drive the global go-to-market strategy and organization expanding Seakeeper’s share and ownership of the gyrostabilization market. You’ll support and scale the team, tools, and processes behind the product to enable immediate and future growth, drive operational efficiency, enhance competitive advantage, and ensure we are consistently striving for our mission of being a company that customers want to buy from. You will play a pivotal role in Seakeeper’s commercial leadership and success by: Team: Driving a high-performing sales, service, and field engineering organization, providing your team with active leadership that supports the success of your reporting teams Communication: Communicating clearly Seakeeper’s strategy internally and externally to ensure that business goals are set appropriately and executed aggressively Growth: Driving sustainable growth by focusing and rallying your team around monthly/short-term goals that support quarterly, annual, and long-term objectives Culture: Promoting a customer-oriented culture where customers are buying from us because they want to, not because they have to Strategy: Applying a strategic mindset to objectively evaluate our go-to-market strategy to drive growth, competitiveness, and customer satisfaction in OEM and Aftermarket channels Reporting: Analyzing operational data and market feedback to develop concise insights for managing your team’s priorities, guiding strategic decisions, and delivering upward communication to executive leadership Market awareness: Maintaining a consistent pulse on market conditions, including boat production, retail sales, refit orders, and competitive dynamics Warranty: Facilitating strategies to reduce warranty costs while balancing customer experience Demand planning: Providing short-term forecasts used to establish rolling production plans Annual forecasting: Owning the annual revenue forecast and budget planning process Pricing: Evaluating Seakeeper's retail prices, recommending annual retail prices for gyros, extended warranty, and spares, as well as pricing of new models within our value-based strategy Process: Ensuring operational tools such as pipeline, lead, and warranty case management systems are maintained accurately and consistently leveraged for effective prioritization, efficient execution, and internal visibility/communication Customer insights: Serving as the voice of the customer in how Seakeeper maximizes its value proposition by attending to objectively measured customer satisfaction and selling criteria Product launch: Supporting the launch, introduction, and adoption of new products Cross-dept: Serving as a senior leader in driving cross-departmental collaboration and support, especially with Marketing, Operations, and Product Engineering Relationships: Developing and maintaining close relationships with key senior-level decision makers across our OEM and Dealer partnerships Representative: Representing Seakeeper at major events and in customer conversations

Requirements

15+ years of experience in sales, strategy, and/or operations leadership
“Can-do” attitude, with a track-record of delivering significant growth and overcoming challenges
Strategic mindset and ability to proactively drive operational priorities in pursuit of high-level goals
Demonstrated experience in managing, coaching and developing a growing team
Experience supporting teams, partners, and products operating at a global scale
Analytical mindset, comfortable deriving and communicating insights from data
Exceptional commercial orientation, including customer service and interpersonal skills
Experience managing communications to Boards, investors, and executive leadership
Experience in B2B channels with OEMs, Dealers, and Distributors
Technical aptitude to understand electro-mechanical systems
Bachelors degree in a related field
A valid passport with the ability to travel internationally

Nice To Haves

Demonstrated interest in the marine industry and recreational boating
Experience in the following areas: Products that are consumer-driven and in more established stages of market adoption, High growth and/or transformational technology, Marine industry
MBA or related Masters degree

Responsibilities

Driving a high-performing sales, service, and field engineering organization, providing your team with active leadership that supports the success of your reporting teams
Communicating clearly Seakeeper’s strategy internally and externally to ensure that business goals are set appropriately and executed aggressively
Driving sustainable growth by focusing and rallying your team around monthly/short-term goals that support quarterly, annual, and long-term objectives
Promoting a customer-oriented culture where customers are buying from us because they want to, not because they have to
Applying a strategic mindset to objectively evaluate our go-to-market strategy to drive growth, competitiveness, and customer satisfaction in OEM and Aftermarket channels
Analyzing operational data and market feedback to develop concise insights for managing your team’s priorities, guiding strategic decisions, and delivering upward communication to executive leadership
Maintaining a consistent pulse on market conditions, including boat production, retail sales, refit orders, and competitive dynamics
Facilitating strategies to reduce warranty costs while balancing customer experience
Providing short-term forecasts used to establish rolling production plans
Owning the annual revenue forecast and budget planning process
Evaluating Seakeeper's retail prices, recommending annual retail prices for gyros, extended warranty, and spares, as well as pricing of new models within our value-based strategy
Ensuring operational tools such as pipeline, lead, and warranty case management systems are maintained accurately and consistently leveraged for effective prioritization, efficient execution, and internal visibility/communication
Serving as the voice of the customer in how Seakeeper maximizes its value proposition by attending to objectively measured customer satisfaction and selling criteria
Supporting the launch, introduction, and adoption of new products
Serving as a senior leader in driving cross-departmental collaboration and support, especially with Marketing, Operations, and Product Engineering
Developing and maintaining close relationships with key senior-level decision makers across our OEM and Dealer partnerships
Representing Seakeeper at major events and in customer conversations