Vice President of Performance and Data Strategy

BCFS Health and Human Services•San Antonio, TX

11d

About The Position

The Vice President of Compliance and Data provides strategic leadership and organization-wide oversight of programmatic compliance, quality assurance, data management, and performance reporting across BCFS programs and operations. The position ensures adherence to federal and state regulations, contractual requirements, accreditation standards, and organizational policies while promoting data integrity, accountability, and operational excellence. Working with the President, executive leadership, program directors, and the Director of Support Services, the Vice President strengthens compliance systems, oversees audits and corrective actions, standardizes processes, and uses data to identify risks, improve program performance, and support strategic decision-making. The role oversees quality assurance and training processes, monitoring visits, strategic planning, performance tracking, and organizational data systems. It leads staff training and technical assistance, policy review and standardization, audit readiness, and systems for accurate and timely reporting. The Vice President also works with organizational leaders to address program deficiencies and support the opening of new offices or programs. This position requires a flexible schedule, including availability for nights, holidays, and weekends, and coordination with field operations. The job requires a master’s degree or equivalent in a relevant field, or a bachelor’s degree or equivalent in a relevant field together with at least five years of related work experience. Candidates must have at least five years of progressively responsible experience in human services, compliance, quality assurance, data management, or related operations, including at least two years of management or supervisory experience. A valid driver’s license, required background and drug screening, and U.S. work authorization are also required.

Requirements

Master’s degree or equivalent in administration, business, psychology, criminal justice, sociology, social services, or a related field; alternatively, a bachelor’s degree or equivalent in administration, business, psychology, sociology, social services, or another relevant behavioral science plus at least five years of related work experience.
At least five years of progressively responsible experience in human services, compliance, quality assurance, data management, or related organizational operations.
At least two years of management or supervisory experience.
Demonstrated experience providing organizational oversight, leading quality assurance and compliance initiatives, delivering technical assistance, and implementing data-driven strategies in a large, multi-site human services organization.
Ability to provide effective, hands-on leadership and maintain a professional appearance and demeanor as a member of the executive management team.
Ability to work effectively with BCFS leadership, state and federal representatives, and funding entities.
Ability to respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
Effective verbal and written communication in English.
Ability to organize and prioritize responsibilities, work in a fast-paced environment, and maintain professional composure.
Computer literacy sufficient to meet the responsibilities of the position.
Ability to work independently without intensive supervision and as part of a multidisciplinary team.
Working knowledge of local and applicable social welfare policies, BCFS policies and procedures, and relevant regulations, guidelines, and standards.
Valid driver’s license.
Pass pre-employment and random drug screens, as well as pre-employment and other criminal background checks.
Provide proof of eligibility to work in the United States upon request; applicants must be authorized to work for any U.S. employer, as visa sponsorship is unavailable.

Nice To Haves

At least five years of experience providing functional oversight of compliance, data management, and reporting within a large, multi-site organization, including maintaining programmatic compliance, data integrity, and consistent operational standards.
Equivalent experience in senior-level administration or a demonstrated record of successfully leading complex human services initiatives may be considered.

Responsibilities

Provide organization-wide oversight to ensure programs comply with applicable federal and state regulations, contractual requirements, accreditation standards, and BCFS policies and procedures.
Establish and enforce data governance standards to ensure accurate, complete, consistent, and timely documentation across programs and organizational data systems.
Develop and oversee standardized dashboards, performance metrics, and reporting processes for monitoring program deliverables, contractual outcomes, and organizational performance.
Lead quality assurance initiatives, including monitoring reviews, internal audits, and performance evaluations; identify deficiencies and implement sustainable improvements.
Collaborate with the President, executive leadership, and program directors to establish performance expectations, strengthen accountability, and align compliance and data strategies with organizational priorities.
Provide training and technical assistance on contractual requirements, data quality, documentation standards, and compliance expectations; ensure mandatory training is completed by established deadlines.
Establish monitoring systems for accurate, complete, and timely submission of required reports, notifications, and contractual deliverables.
Maintain working relationships with partner agencies, funding entities, external auditors, and organizational leadership.
Oversee internal and external audit preparation, coordinate responses to findings, and ensure corrective action plans are completed by established deadlines.
Conduct quarterly performance reviews to evaluate progress, address deficiencies, and strengthen accountability.
Review and implement policies and procedures alongside the Director of Support Services; ensure applicable policies receive annual review and are updated as needed.
Analyze program outcomes, organizational trends, and performance indicators, and present quarterly data-driven recommendations to executive leadership.
Oversee Quality Assurance and Training processes, monitoring visits, and organizational strategic planning.
Work with the President, executive leadership, and program directors to remediate program deficiencies associated with contractual guidelines and standards.
Coordinate organizational data systems to house and gather information for reporting, grant proposals, and communication about services.
Track organizational performance and outcomes with the President and executive leadership.
Coordinate with field operations to support ongoing quality services and work with the Leadership Team to open new offices or programs as directed by the President.
Maintain confidentiality and comply with applicable BCFS policies, contractual guidelines, ethical standards, and professional conduct requirements.
Work a flexible schedule, including availability nights, holidays, and weekends; perform other duties as assigned.