Vice President of Performance and Data Strategy

BCFS Health & Human Services•San Antonio, TX

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About The Position

The Vice President of Compliance and Data provides strategic leadership and organization-wide oversight of programmatic compliance, quality assurance, data management, and performance reporting across BCFS programs and operations. The position ensures adherence to federal and state regulations, contractual requirements, accreditation standards, and organizational policies while promoting data integrity, accountability, and operational excellence. Working with the President, executive leadership, program directors, and the Director of Support Services, this role strengthens compliance systems, oversees audits and corrective actions, standardizes processes, and uses data to identify risks, improve program performance, and support strategic decisions. The Vice President oversees quality assurance and training processes, monitoring visits, strategic planning, and systems for tracking program outcomes, reports, notifications, and contractual deliverables. The role also provides training and technical assistance, supports opening new offices and programs, and works with field teams to sustain quality services. The position requires a flexible schedule, including availability nights, holidays, and weekends. Candidates must pass pre-employment and random drug screens and criminal background checks, provide proof of work eligibility upon request, and maintain a valid driver’s license. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Requirements

Master’s degree or equivalent in administration, business, psychology, criminal justice, sociology, social services, or a related field; alternatively, a bachelor’s degree or equivalent in administration, business, psychology, sociology, social services, or another relevant behavioral science, plus at least five years of related work experience.
At least five years of progressively responsible experience in human services, compliance, quality assurance, data management, or related organizational operations.
At least two years of management or supervisory experience.
Demonstrated experience in organizational oversight, quality assurance and compliance initiatives, technical assistance, and data-driven strategies to improve performance and accountability within a large, multi-site human services organization.
Ability to provide effective, hands-on leadership and maintain a professional appearance and demeanor as a member of the management executive team.
Ability to work effectively with BCFS leadership, state and federal representatives, and funding entities.
Ability to respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
Effective verbal and written communication in English.
Ability to organize and prioritize responsibilities efficiently, maintain composure in a fast-paced environment, and work independently or as part of a multidisciplinary team without intensive supervision.
Computer literacy appropriate to the responsibilities of the position and working knowledge of applicable social welfare policies, BCFS policies and procedures, and relevant regulations, guidelines, and standards.
Ability to work a flexible schedule, including availability nights, holidays, and weekends.
Maintain a valid driver’s license.
Pass pre-employment and random drug screens and pre-employment and other required criminal background checks.
Provide proof of work eligibility upon request; applicants must be authorized to work for any U.S. employer.

Nice To Haves

At least five years of experience providing functional oversight of compliance, data management, and reporting within a large, multi-site organization, including programmatic compliance, data integrity, and consistent operational standards across programs and locations.
Equivalent senior-level administration experience or a demonstrated record of successfully leading complex human services initiatives may be considered.

Responsibilities

Provide organization-wide oversight to ensure programs comply with federal and state regulations, contractual requirements, accreditation standards, and BCFS policies and procedures.
Establish and enforce data governance standards to support accurate, complete, consistent, and timely documentation across programs and organizational data systems.
Develop and oversee standardized dashboards, performance metrics, and reporting processes for monitoring program deliverables, contractual outcomes, and organizational performance.
Lead quality assurance initiatives, including monitoring reviews, internal audits, and performance evaluations; identify deficiencies and implement sustainable improvements.
Collaborate with the President, executive leadership, and program directors to set performance expectations, strengthen accountability, and align compliance and data strategies with organizational priorities.
Provide training and technical assistance to program leadership and staff on contractual requirements, data quality, documentation standards, and compliance expectations; ensure mandatory training is completed by established deadlines.
Establish systems to ensure reports, notifications, and contractual deliverables are accurate, complete, reviewed, validated, and submitted on time.
Maintain working relationships with partner agencies, funding entities, external auditors, and organizational leadership.
Oversee audit preparation, coordinate responses to findings, and ensure corrective action plans are completed within established deadlines.
Conduct quarterly performance reviews to assess progress, address deficiencies, and strengthen accountability.
Work with the Director of Support Services to review and implement policies and procedures that promote compliance, consistency, and operational excellence; ensure applicable policies receive annual review.
Analyze program outcomes, organizational trends, and performance indicators; present quarterly data-driven recommendations to executive leadership.
Oversee Quality Assurance and Training processes, monitoring visits, and organizational strategic planning.
Inspire and lead employees to provide quality services; work with the President, executive leadership, and program directors to remediate program deficiencies.
Coordinate organizational data systems to gather and maintain information for reporting, grant proposals, and communication about services.
Track organizational performance and outcomes alongside the President and executive leadership.
Coordinate with field teams to support quality services and with the Leadership Team to open new offices or programs as directed by the President.
Maintain confidentiality and comply with applicable BCFS policies, contractual guidelines, professional and ethical standards, and dress code requirements.
Perform other duties as assigned.