Vice President of Operations

ALLEN DISTRIBUTION•Fort Worth, TX

2d•Hybrid

About The Position

The Vice President of Operations is responsible for achieving the business objectives and goals of the Warehousing and Custom Packaging Departments. This role supports the overall success of the company in the short-term and aids in positioning the company for long-term growth. The position is focused on providing customers with Best in Class Service and supporting their business objectives and goals. The company values a Customer First approach, respect and dignity, high business ethics, corporate citizenship, professional relationships, a Continuous Improvement Culture, and a commitment to the safety of employees and facilities. Expectations include performing in a manner that ensures long-term success for employees, customers, and vendors.

Requirements

Ability to effectively lead and motivate a department of 200+ employees located in multiple geographical areas.
Ability to manage multiple projects with durations of up to 12 months.
Ability to prioritize and execute objectives in a systematic approach.
Extensive knowledge of the Warehousing and Distribution industry.
Experience and knowledge about Food Safety or willingness to receive training in Food Safety.
Experience managing expenses within respective department(s).
Experience identifying significant improvements annually.
Experience developing positive relationships with customers.
Experience ensuring operational metrics are updated, monitored, and communicated.
Experience providing weekly performance reports.
Experience providing timely responses to customer requests and needs.
Experience completing CARs and ensuring customer resolution.
Experience ensuring paperwork and data entry are completed as detailed in SOPs and work instructions.
Experience ensuring information sent out of the department is accurate and errors are tracked.
Experience setting clear goals and expectations for direct reports.
Experience mentoring, supporting, and coaching direct reports.
Experience documenting performance issues and creating PIPs.
Experience creating project outlines including goals, required steps, resources, risk analysis, and timeline.
Experience communicating project status to leadership.

Nice To Haves

Willingness to receive training in Food Safety.

Responsibilities

Achieve business objectives and goals of the Warehousing and Custom Packaging Departments.
Support the overall success of the company and position it for long-term growth.
Provide customers with Best in Class Service and support their business objectives and goals.
Meet safety goals as determined by the Health and Safety Steering Committee.
Develop plans and approaches to meet stated safety goals.
Ensure safety metrics are updated and communicated at least weekly.
Evaluate, develop, and implement new processes to reduce safety events.
Create and maintain a plan to achieve department financial goals as determined by the CEO.
Maintain and update a 12-month rolling forecast of expenses in coordination with the Finance Team.
Adhere to the expense authorization document.
Manage all expenses within respective department(s).
Continuously evaluate ways to improve the accuracy and efficiencies of the department, identifying at least two significant improvements annually.
Develop positive relationships with customers based upon flawless execution and open communication.
Ensure all operational metrics are updated, monitored, and communicated per guidelines (e.g., Revenue per hour, cycle counts, errors, productivity metrics).
Provide a weekly performance report of the previous week for CEO review.
Provide timely responses to customer requests and needs.
Complete CARs when necessary and ensure customer resolution is completed.
Ensure all paperwork and data entry are completed as detailed in SOPs and work instructions.
Ensure necessary information sent out of the department is accurate and errors are tracked.
Set clear goals and expectations for all direct reports.
Mentor, support, and coach direct reports to achieve desired goals.
Properly document all performance issues and create a PIP when deemed appropriate.
Create project outlines (when beneficial) including goals, required steps, resources, risk analysis, and timeline.
Communicate any project not on course to meet goals, timelines, or budget needs to the CEO at the time of awareness.