Vice President, Operations - Student Housing

Coastal Ridge • Columbus, OH

12d • Remote

About The Position

The Vice President of Operations oversees a nationwide portfolio of student housing communities, including third-party-managed assignments and owned assets, with a heavy focus on value-add projects. The role is eligible for fully remote work and requires travel as needed.

The position has full profit-and-loss responsibility for a large portfolio and leads Regional Operations team members and properties to achieve revenue, expense, performance, resident-experience, and employee-engagement objectives. It provides mentorship and development, addresses underperforming assets, conducts site visits, and collaborates with cross-functional teams on property transitions, acquisitions and dispositions, operating standards, strategic partnerships, best-practice sharing, budgets, forecasts, and capital plans. The Vice President also supports talent attraction, retention, coaching, and development and undertakes other assigned duties and projects.

Requirements

• Bachelor’s degree.
• 10+ years of experience in student housing property management, including 5–8+ years as a Regional Property Manager or equivalent.
• Previous leadership experience, including managing multi-unit properties and/or managers in geographically dispersed locations.
• Experience managing student and conventional multifamily properties throughout the United States.
• Problem-solving, analytical, and financial skills.

Nice To Haves

• Experience managing Class A and Class B properties.
• Experience overseeing new construction deals and/or value-add projects.
• Experience with Entrata or RealPage products (Onesite) and Yieldstar; these are strongly preferred.

Responsibilities

• Oversee full profit-and-loss performance for a large portfolio of owned and third-party-managed assets, including revenue, expense management, key performance indicators, resident experience, and employee engagement.
• Lead, mentor, and develop Regional Operations team members and other direct reports, supporting company policies, procedures, and accountability.
• Work directly with underperforming assets to plan and execute improvements.
• Conduct regular site visits to mentor direct reports, engage site teams, and provide strategic oversight.
• Partner with the Transitions team to bring new properties online, including planning, hiring, implementation of the Coastal Ridge operating platform, and management of conversions and value-add processes.
• Work with the Acquisitions team to support the exit of properties from the portfolio.
• Participate in owner and partner calls, with special attention to distressed assets.
• Attract, retain, and inspire talent; develop an internal pipeline to support company growth.
• Coach underperforming associates and adjust operations-team personnel as needed.
• Ensure operating and product standards are in place; identify, develop, and implement standards that support company objectives.
• Assist with developing or improving site and corporate operations and participate in strategic partnership discussions and decisions.
• Promote sharing of best practices across properties, regions, and product classes, and drive implementation across the organization.
• Work with asset management to facilitate annual budgets, reforecasting, and capital plans prepared by Property Managers, Regional Managers, and the corporate operations team.
• Develop a learning environment that strengthens team members’ financial budgeting and ongoing financial decision-making skills.
• Perform other duties and projects as directed and assigned.

Benefits

• Eligible to participate in a variety of benefit programs designed to fit associates and their lifestyles.
• Competitive and comprehensive benefits aligned with company culture and associate needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive