Vice President of Operations

Jetstream Federal Credit Union•Miami Lakes, FL

1d•Hybrid

About The Position

The Vice President (VP) of Operations at Jetstream Federal Credit Union plays a pivotal role in leading and optimizing the credit union’s enterprise-wide operations. Reporting directly to the Chief Operating Officer (COO), the VP oversees branch operations, operations support, small business banking solutions, technology initiatives, and regulatory compliance. This role requires a strategic and results-oriented leader with deep operational expertise, proven success in driving efficiency, and the ability to foster a high-performing, collaborative, and member-focused culture.

Requirements

Minimum of 10 years in operations leadership, with 5+ years in a senior management role in financial services or credit unions.
Proven ability to lead enterprise-wide initiatives and cross-functional teams.
Bachelor’s degree in Business, Finance, Operations Management, or related field required.
Strategic thinker with exceptional leadership, communication, and collaboration skills.
High emotional intelligence and commitment to ethical practices.
Ability to influence, inspire, and develop leaders across the organization.
Knowledge of regulatory requirements and compliance frameworks.
Experience with operational analytics, project management, and process improvement.
Ability to manage multiple priorities in a dynamic, fast-paced environment.
Primarily sedentary work; occasional lifting up to 10 lbs.
Ability to climb/descend stairs in emergencies.
Proficient with office equipment and computers; able to work extended hours or travel as required.

Nice To Haves

Master’s degree (MBA or equivalent) preferred.

Responsibilities

Lead branch and field operations to drive efficiency, growth, and member satisfaction.
Develop, implement, and maintain operational policies, procedures, and best practices across all branches.
Partner with branch managers and department heads to address operational challenges, identify opportunities, and ensure alignment with credit union strategic objectives.
Oversee operations support and call center teams to ensure exceptional service, operational efficiency, and regulatory compliance.
Establish and monitor KPIs and metrics, implementing continuous improvement initiatives to enhance service delivery.
Ensure operations across all channels comply with federal, state, and internal regulatory standards.
Maintain enterprise-wide compliance with all relevant regulatory frameworks, including BSA, AML, OFAC, Fair Lending, and other applicable regulations.
Conduct audits, risk assessments, and implement corrective actions as needed.
Provide guidance, training, and support to staff and managers on compliance and operational risk management.
Lead technology initiatives and process improvement projects to enhance operational efficiency, scalability, and member experience.
Collaborate with IT and cross-functional teams to implement systems and automation that streamline operations.
Champion operational innovation across branch, digital, and operational channels to meet evolving member needs.
Develop and manage operational budgets, forecasting, and resource allocation to support sustainable growth and expense mitigation.
Monitor operational performance and provide data-driven insights to senior leadership.
Collaborate with Finance, Marketing, Lending, and other departments to ensure operational priorities align with organizational goals.
Build, mentor, and lead a high-performing operations team.
Promote a culture of accountability, collaboration, and member-focused excellence.
Implement performance management and incentive programs to attract and retain top talent.
Represent operations in executive or Board meetings as required.
Participate in community and industry initiatives to enhance Jetstream Federal Credit Union’s brand awareness.
Perform other duties as necessary to support the credit union’s strategic objectives.