Vice President of Operations

NEXDINE Hospitality•US MA Remote, MA

1d•$155,000 - $170,000•Onsite

About The Position

The Vice President of Operations is responsible for the overall operations of the organization and is accountable for leading improvements in operational efficiency, revenue, margin, client retention and leading the operations team. This position serves as a member in the leadership team and is responsible for the performance management and hiring of the employees within the operations department.

Requirements

Leadership
Strategic Thinking
Performance Management
Communication Proficiency
Customer/Client Focus
Project Management
Collaboration
Business Acumen
Presentation Skills
Bachelor’s degree, or equivalent combination of education and experience
7 - 10 years of operational multi-unit experience
Minimum of 5 years’ experience in management; leading a team

Responsibilities

Develop short- and long-term operational strategies in partnership with the executive team.
Manage all facets of the operational activity of the organization with full P&L accountability.
Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques.
Ensure the organization is delivering operational excellence. Identify innovative and creative services and solutions to expand on client's requirements, working closely with internal and external partners.
Manage client relationships to maintain client satisfaction and account retention.
Partner with the business leaders to drive change and implement new business processes.
Direct staffing, training and performance evaluations to develop and control operations program.
Negotiate or approve contracts or agreements with clients, federal or state agencies, or other organizational entities.
Confer with leadership team and/or staff members to discuss issues, coordinate activities, or resolve problems.
May implement corrective action plans to solve organizational or departmental problems.
Establish departmental responsibilities and coordinate functions among departments and sites.
May perform other duties and responsibilities as assigned.