About The Position

The Vice President of Operations serves as a member of the Memorial Hospital Pembroke (MHP) Administrative team and assists with leading direction and strategic planning to achieve the organization's mission, directives, and goals. This role is responsible for the overall administration of assigned clinical, ancillary and support departments. The VP Operations ensures the formulation and completion of departmental goals and objectives that are consistent with the overall institutional mission and vision and the Memorial Experience.

Requirements

  • Masters degree in Business, Healthcare Administration, or other related field
  • A minimum of five (5) years of progressive healthcare leadership experience, including significant leadership experience within an acute care hospital environment.
  • Demonstrated experience leading multiple operational functions, managing complex cross-functional initiatives, improving organizational performance, and partnering with physicians and clinical leaders required is required.

Responsibilities

  • Translates hospital and health system strategy into operational priorities, measurable goals, and actionable plans, driving accountability for execution and results.
  • Leads major hospital-wide initiatives, capital planning, growth strategies, service enhancements, and operational improvements from planning through implementation and sustained performance.
  • Participates in the development and implementation of the Hospitals plan for providing ancillary and support services to all patient populations served. Participates in Safety, Quality and Service initiatives. Assists in assuring that MHPs plan is consistent with Hospital District goals and objectives, mission and vision. Ensures mechanism to initiate appropriate organizational change and measure effectiveness of changes as related to Hospital District goals and objectives.
  • Leads and develops hospital leaders, strengthens workforce engagement, and promotes a culture of collaboration, accountability, service excellence, and continuous improvement.
  • Partners with clinical and physician leaders to advance quality, patient safety, patient experience, access, throughput, capacity management, and overall operational performance.
  • Provides executive leadership and oversight of hospital operations, ensuring effective coordination, integration, and performance across assigned clinical and non-clinical functions.
  • Ensures hospital-wide and specifically department compliance with accrediting agencies, federal, state and local regulatory agency standards.
  • Ensures assigned clinical, ancillary and support MHP departments provide high-quality healthcare services as measured by customer satisfaction levels, outcome measures, and accrediting regulatory agencies. Develops meaningful written departmental objectives and policies and achieves such objectives within the established timeframe. Departments operate in an interdisciplinary team fashion to provide patient-focused care.
  • Drives financial stewardship through effective budget management, productivity, resource utilization, expense management, and identification of operational efficiencies.
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