Vice President of Operations

Cory Executive Recruiting•Chicago, IL

46d•$240,000•Onsite

About The Position

Our client is a premier owner-operator of Class A, ultra-high-rise multifamily trophy assets. To support their expanding portfolio, they seek a VP of Operations to introduce institutional discipline, hospitality-driven service, and operational rigor, freeing executive leadership to focus on strategic growth and capital relationships. This hands-on leader will direct daily operations across these amenity-rich towers, establish scalable processes, and bridge building staff, asset management, and executives to elevate both resident and employee experiences.

Requirements

10+ years of progressive operations leadership experience specifically within ultra high-rise, Class A, or luxury multifamily communities.
Deep familiarity with high-rise building systems, life safety/fire code compliance, amenity programming, and concierge or hospitality-style service models.
Proven ability to build and scale operational systems across a portfolio of trophy assets in a growth-oriented environment.
A hands-on, execution-first leader equally comfortable on-site in the tower and in the boardroom.
Strong financial acumen, with experience owning budgets, forecasting, and portfolio-level P&L accountability for high-value assets.
Comfortable operating with a high degree of autonomy and ownership in an organization still building out its infrastructure.

Responsibilities

Own portfolio-wide operational performance across ultra high-rise towers, including budgets, staffing, vendor management, and Class A service delivery standards.
Design and implement scalable SOPs, reporting cadences, and KPIs that preserve trophy-asset standards while bringing consistency across buildings.
Build, mentor, and hold accountable a team of general managers, concierge/hospitality leads, and engineering staff; instill a culture of white-glove service and accountability.
Oversee complex high-rise building systems — life safety, elevators, amenity spaces, and concierge operations — ensuring uptime and resident satisfaction.
Partner with executive leadership on budgeting, forecasting, and capital planning; deliver clear, data-backed performance reporting across the portfolio.
Lead due diligence, transition planning, and operational ramp-up for new high-rise acquisitions or lease-ups entering the portfolio.
Identify and resolve operational risk before it surfaces, acting as an early-warning system for leadership.