Vice President of Operations Enablement

Metropolis•Chicago, IL

7d•Hybrid

About The Position

Metropolis is seeking a Vice President of Operations Enablement to build the connective tissue that makes our operators, partners, and internal teams more effective. Reporting directly to the SVP of Central Ops, you will sit at the intersection of strategy and execution, translating a complex, rapidly evolving business into the processes, programs, and playbooks that let Metropolis operate at scale. You are a senior leader who has built from the ground up before and knows what it takes to drive operator adoption and team readiness in a fast-paced environment. In this role, you will lead and develop three high-impact teams—Learning, Launch, and Marketing—aligning their roadmaps to the broader goals of Central Ops. You will architect the frameworks and tools that drive go-to-market execution, partner cross-functionally with Product, Sales, and Operations to close capability gaps, and establish the reporting infrastructure needed to track enablement effectiveness.

Requirements

10+ years of experience in operations, enablement, go-to-market, or a related function
3+ years managing multi-disciplinary teams
Proven track record of building processes and systems in a high-growth startup or scale-up environment while operating with ambiguity
Deep experience owning or overseeing learning & development, launch operations, or marketing functions
Design programs as a systems thinker to ensure solutions scale and prevent recurring problems
Act as an excellent communicator and cross-functional partner who earns trust quickly and influences without authority
Demonstrate the ability to hire, develop, and retain top talent across different functions and team cultures
Experience leveraging AI tools to transform static workflows into responsive, high-output processes

Nice To Haves

Experience at a marketplace, mobility, proptech, or infrastructure company enabling a complex external operator or partner base
Familiarity with building or scaling a learning management system (LMS), enablement platform, or knowledge base
Background including both operator-facing and internal enablement across different audiences

Responsibilities

Lead and develop three high-impact teams — Learning, Launch, and Marketing — aligning their roadmaps and outputs to the broader goals of Central Ops and the business
Architect and own the enablement strategy, including the frameworks, programs, and tools that drive operator adoption, team readiness, and go-to-market execution
Partner cross-functionally with Product, Sales, and Operations to identify gaps in capability, process, or knowledge and build solutions that close them at scale
Establish metrics and reporting infrastructure to track enablement effectiveness, using data to continuously iterate and improve what your teams deliver
Lead the design and execution of launch programs that bring new markets, features, and products to life with speed and consistency
Build and manage a learning function that onboards, trains, and continuously develops operators and internal stakeholders at every stage of the lifecycle
Shape the marketing function within your team to produce content, campaigns, and materials that enable operators and drive platform engagement
Serve as a senior leader within Central Ops, contributing to organizational planning, headcount decisions, and the team's long-term vision