Vice President of Networks Performance & Operations

Zayo Group

1d•Hybrid

About The Position

Zayo is seeking a Vice President of Networks Performance & Operations to be responsible for enterprise-wide business governance, program coordination, and operational oversight across the Network & Technology (N&T) organization. Our Vice President of Networks Performance & Operations drives structured business management, process standardization, KPI governance, executive reporting, and continuous improvement initiatives across Networks, Service Assurance, Service Delivery, Network Tools & Automation, Enterprise Technology Partners (ETP/IT), and Network Economics (procurement, facilities, access management, etc.). This leader ensures that N&T operates with disciplined business processes, transparent performance reporting, structured program management, and durable operational controls. Our Vice President of Networks Performance & Operations incubates and scales cross-functional programs, develops and enforces process standards, and partners closely with peer organizations (Digital Transformation, Finance, Business Support, Operations, etc.) to drive cohesive, data-driven decision-making and long-range strategic execution. This role reports to the Chief Network Officer and serves as the central point of coordination for non-system-related business optimization, governance, process maturity, and executive visibility across N&T.

Requirements

Bachelor’s degree in Business, Engineering, Information Technology, or related field required.
Minimum of ten (10) years of progressive leadership experience in telecommunications, technology, or infrastructure-based industries.
Demonstrated success leading enterprise-wide business process transformation initiatives.
Experience driving programs from ideation to scaled maturity across large, matrixed organizations.
Strong understanding of large capital deployment environments and operational workflows.
Experience developing structured governance frameworks and executive-level reporting systems.
Strong executive presence with exceptional influencing capabilities.
Advanced analytical and data-driven decision-making skills.
Proven ability to lead without formal authority across matrixed organizations.
Expertise in process documentation, controls development, and program management disciplines.
Exceptional written and verbal communication skills.

Nice To Haves

Master’s degree preferred (MBA or equivalent strongly desired).
PMP, Lean, Six Sigma, or similar certifications preferred.

Responsibilities

Own N&T business program governance, including structured program intake, prioritization, tracking, and reporting.
Coordinate cross-functional initiatives across Networks, Service Assurance, Service Delivery, ETP, Automation, and Network Economics.
Lead incubation of organization-wide business processes from ideation through scaled maturity.
Establish and maintain standardized program documentation, controls frameworks, and governance cadences.
Drive annual operating planning processes for N&T in partnership with Finance and executive leadership.
Develop and manage KPI frameworks aligned to operational, financial, service, and transformation objectives.
Provide recurring executive-level reporting packages for the CTO and senior leadership.
Implement standardized scorecards across N&T functions to ensure consistent measurement and accountability.
Identify systemic performance trends and escalate risks or gaps with data-driven recommendations.
Lead process mapping, documentation, and standardization efforts across N&T.
Minimize operational silos by improving system, data, and workflow handoffs across functions.
Develop and roll out durable standards and best practice documentation to ensure clarity and repeatability.
Establish control standards and governance checkpoints to improve predictability and accountability.
Utilize structured methodologies (Lean, Six Sigma, etc.) to identify root causes and implement sustainable solutions.
Build strong relationships and drive buy-in across peer organizations without direct authority.
Partner with Digital Transformation, Finance, Business Support, and Operations to align enterprise initiatives.
Coordinate with Network Tools & Automation to ensure business requirements translate effectively into systems improvements.
Influence stakeholders to move to action quickly on high-impact priorities.
Support development and execution of longer-range N&T strategic goals.
Test new business approaches through rapid iteration and controlled pilots.
Collect and synthesize stakeholder feedback to inform continuous improvement efforts.
Assess competing priorities and maintain focus on highest-impact initiatives.