Vice President of IT Operations

Pattern • Lehi, UT

7d • Hybrid

About The Position

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Are you obsessed with operational excellence, building high-performance teams, and turning IT into a strategic business advantage? If you have a whole lot of hustle and a passion for keeping a fast-growing company running at peak performance, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
We need a VP of IT Operations to own the full scope of technology operations help desk, facilities technology, enterprise infrastructure, and IT cost management while partnering closely with our cybersecurity team on security strategy and compliance. This role reports to the CIO and is a key member of the technology leadership team.
This is a full-time role and will work a hybrid schedule based in Lehi, UT.

Requirements

• 10+ years of progressive IT leadership experience, featuring a "Data Fanatic" approach to managing IT budgets and identifying financial waste.
• A proven track record of managing multi-tiered, global IT teams including service desk and network engineering functions.
• Exceptional expertise in vendor management and contract optimization for core SaaS platforms, ITSM tools, and network infrastructure.
• Direct experience overseeing facilities technology, such as access control and physical security systems, during rapid company scaling.
• A "Team of Doers" mentality with a history of building clear career paths and retaining top-tier engineering talent.
• Strong background in enterprise platform administration and the ability to partner effectively on cybersecurity compliance.

Nice To Haves

• Experience with Mobile Device Management (MDM) at scale
• Leading major office relocations or infrastructure build-outs
• Deep expertise with enterprise communication/ITSM platforms

Responsibilities

• Own the end-to-end IT operations strategy, encompassing service desk, systems engineering, network administration, and global facilities technology teams.
• Drive aggressive IT cost management and budget optimization through expert vendor negotiations and contract lifecycle management.
• Direct high-impact facilities technology initiatives, including physical security systems, AV/collaboration infrastructure, and corporate office build-outs.
• Partner closely with cybersecurity leadership to enforce identity management, compliance, and incident response planning across the enterprise.
• Collaborate with executive leadership in HR, Finance, and Operations to align all technology initiatives with core business objectives.
• Oversee the global IT procurement and asset lifecycle management programs to ensure hardware efficiency at scale.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed