Experienced Vice President of Hospitality

Evercore • , NY

8h • Onsite

About The Position

We are seeking an experienced VP of Hospitality to act as a General Manager to lead and manage the hospitality function across our New York City offices, ensuring exceptional and seamless guest and employee experience. This role will set the strategy and oversee the day-to-day operations of the client and guest experience from entrance to exit while fostering a white-glove, high-touch service culture. Oversight includes managing the third-party service partners for catering, private dining, reception, internal events, and conference room setups. The ideal candidate is a strategic leader with a strong background in hospitality, operations, and team management, excelling in a dynamic and fast-paced environment. This role requires an individual who is passionate about hospitality excellence, proactive problem-solving, and collaborative leadership while managing a variable workload.

Requirements

• Bachelor’s degree in hospitality management or business is preferred
• 10+ years of experience in hospitality, food & beverage, and operations
• Proven track record of building or transforming a premium hospitality culture within a complex, high-expectation environment.
• Strong interpersonal skills with the ability to build relationships and handle difficult situations with discretion.
• Experience leading a team and building consensus.
• Self-starter with a results-oriented mindset and a sense of urgency.
• Exceptional customer service skills, attention to detail, and the ability to anticipate service needs.
• Excellent organizational and multi-tasking skills with the ability to prioritize tasks.
• Strong written and verbal communication skills.
• Collaborative, team-oriented attitude.
• High level of professionalism, discretion, and integrity.
• Strong judgment and decision-making skills.
• Familiarity with corporate systems such as EMS, ServiceNow, MS Office Suite (Excel skills required).
• Resourceful, proactive, and adaptable to changing circumstances.
• Calm under pressure with a strong work ethic and positive attitude.
• Valid United States work authorization and not eligible for visa sponsorship.

Nice To Haves

• Hotel experience or previous premium hospitality leadership roles are preferred.

Responsibilities

• Define and champion the onsite hospitality standard, establishing the vision, service culture, and measurable benchmarks that govern the guest experience across all partners and touchpoints.
• Provide expert guidance and planning for events, including menu selection, room setup, and logistics to ensure clients receive exceptional service and support for their events/meetings.
• Oversight of all hospitality services, including catering, private dining, reception, and internal events.
• Lead, mentor, and develop a high-performing hospitality team, fostering a culture of service excellence and operational efficiency.
• Responsible for the oversight and strategy for planning, scheduling, and overall quality control of all meetings, conference rooms, and client experience.
• Partner with the Facilities and Office Services teams to ensure event setups and service expectations are met.
• Function as the primary relationship manager and escalation point for all matters related to our client and event spaces.
• Partner with the Corporate Events and Access teams to ensure all onsite events align with branding, corporate design, and production standards.
• Perform administrative duties and special projects related to the department as assigned.
• Manage internal events and program administration, including menu formatting, floorplans, and facility tickets.
• Maintain and foster positive relationships with internal and external clients, vendors, and service providers.
• Build and document standard operating procedures for hospitality service teams including room and catering set-ups, smallwares, uniforms, and journey mapping.
• Regularly check inventory and quality of all supplies needed for meetings and events.
• Provide financial reporting post-event, including budget management and vendor reporting.
• Conduct quarterly reviews of hospitality services and present recommended updates and improvements.
• Lead the strategic management of third-party hospitality partners, including contract oversight, performance accountability, and alignment to service standards.
• Track and monitor internal meeting/event/visitor activity and propose process improvements.
• Manage staffing levels and scheduling to support fluctuating business needs while optimizing resources.
• Ensure all hospitality spaces are well-maintained, equipped, and optimized for a seamless experience.
• Continue to develop and execute VIP and executive protocols to provide premium service for high-profile guests and visitors.

Benefits

• Medical, prescription, dental, and vision insurance, including healthcare savings and reimbursements accounts
• 401(k) Retirement Plan
• Life and disability insurance, including additional voluntary financial protection insurance
• Well-being resources and programs, including mental health and mindfulness programs, digital wellness platforms, well-being events, and targeted on-site health services
• Family-building and family-support benefits
• Paid parental, caregiver, marriage and bereavement leave
• Commuter benefits, health club membership discounts, and other corporate discounts
• Paid holidays, vacation days, personal days, sick days, and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 501-1,000 employees