Vice President of Health & Social Services

Serving Seniors•San Diego, CA

6d•Hybrid

About The Position

The Vice President of Health & Social Services provides strategic and operational leadership for Serving Seniors’ health and social service programs, including social services, homelessness services, supportive housing, case management, health education, and wellness programs. The VP translates current evidence and practice knowledge into shared standards, practical guidance, and staff capabilities across Health & Social Services and, in partnership with other department leaders, across the organization. As a Licensed Clinical Social Worker, the VP provides professional social work leadership and strengthens the organization’s response to the complex behavioral health and psychosocial needs of older adults, particularly those experiencing homelessness, housing instability, social isolation, trauma, cognitive challenges, substance use, and other barriers to stability and well-being. The VP directly supervises Health & Social Services Program Managers, advances coordination and staff development across programs, and serves on the Senior Leadership Team, contributing to organizational strategy, program development, partnerships, and priorities. Serving Seniors helps low-income seniors in San Diego County overcome poverty through whole-person support, including meals, housing, health and social services, and enrichment activities. The organization’s mission is to help seniors in poverty live healthy and fulfilling lives.

Requirements

Master’s degree in Social Work (MSW) from a Council on Social Work Education-accredited program.
Current and unrestricted California Licensed Clinical Social Worker (LCSW) license.
Eligibility to provide clinical supervision for registered associates.
At least eight years of progressively responsible experience in social work, behavioral health, aging services, homelessness services, supportive housing, healthcare, or related human services.
At least five years of management or leadership experience; experience supervising managers or multidisciplinary teams is preferred.
Experience working with individuals with complex behavioral health, psychosocial, housing, or healthcare needs.
Experience overseeing programs, staff, budgets, contracts, and performance outcomes.
Strong knowledge of professional social work standards, ethics, boundaries, and person-centered practice.
Strong understanding of best practices in de-escalation and crisis intervention.
Understanding of behavioral health, trauma, substance use, cognitive impairment, and crisis intervention, including their impact on older adults and people experiencing homelessness.
Knowledge of San Diego County housing and homelessness resources, affordable housing, Permanent Supportive Housing, Coordinated Entry, HMIS, benefits, and tenancy supports.
Strong leadership, coaching, supervision, team-development, communication, and decision-making skills.
Ability to guide managers through complex client, personnel, operational, and ethical situations.
Ability to balance compassionate service with appropriate boundaries, safety, accountability, and risk management.
Ability to develop effective partnerships across healthcare, behavioral health, housing, government, and community systems.
High proficiency with Microsoft Office, web-based systems, HMIS, and client record management systems.

Nice To Haves

Experience serving older adults, people experiencing homelessness, or other vulnerable populations.
Management experience that includes supervision of managers or multidisciplinary teams.

Responsibilities

Provide strategic and operational leadership for Health & Social Services programs, including homelessness services, supportive housing, case management, social services, health education, and related wellness initiatives.
Directly supervise Health & Social Services Program Managers and establish clear expectations, accountability, and coordination across programs.
Lead managers and staff by fostering collaboration, accountability, professional growth, open communication, and mutual respect; coach managers in supporting frontline teams and addressing compassion fatigue and burnout.
Develop departmental goals aligned with the organization’s strategic plan; evaluate programs, service models, staffing, and workflows; and implement improvements.
Strengthen consistent, high-quality social work practices across programs.
Provide leadership and consultation on complex client situations, behavioral health needs, crisis response, professional boundaries, and ethical concerns; strengthen connections to appropriate community-based resources.
Promote person-centered, trauma-informed, and strengths-based service delivery.
Establish and monitor program outcomes, quality standards, productivity measures, and contractual requirements; ensure timely and accurate documentation, HMIS and other required data entry, outcome tracking, and grant reporting.
Ensure appropriate documentation, confidentiality, HIPAA compliance, professional standards, and risk-management practices.
Develop and manage department and program budgets.
Build partnerships with healthcare, behavioral health, housing, government, and community organizations.
Identify opportunities for program development, funding, partnerships, and service expansion.
Participate as an active member of the Senior Leadership Team and contribute to organization-wide strategy and decision-making.
Demonstrate commitment to Serving Seniors’ values, vision, and mission.
Perform other duties as assigned.