Vice President of Excellence

ICAN Inc•Utica, NY

About The Position

ICAN Vice Presidents provide strategic leadership across multiple programs or operational functions. This role translates agency strategy into coordinated action, ensures quality and compliance, and is accountable for outcomes, staff leadership, fiscal oversight, and mission alignment. The Vice President of Excellence is responsible for identifying organizational gaps or inefficiencies in processes, data and impact, and based on that analysis, developing and implementing solutions that improve quality, impact and efficiency (program and operations). This includes the development and build out of KPIs and effective data collection tools via an electronic health record and other data platforms. Key emphasis on alignment with ICAN 2030 strategic plan, and ensuring that measurable progress indicators are developed and tracked. The work requires a high degree of cross departmental communication, planning and collaboration. Serves as a strategic advisor to the Executive Leadership Team and contributes to agency-wide decision making.

Requirements

Minimum of five years progressive leadership experience.
Bachelor’s Degree and three or more years’ experience in systems management and/or operations roles.
At least five years’ experience with quality control, audit/review, and/or data analysis.
Proficiency with use of an Electronic Health Record.
Familiarity with protocols and guidelines of healthcare, local, state, and federal agencies including but not limited to Office of Mental Health, Department of Health, Managed Care Organizations, and Medicaid and/or Medicare.
Demonstrated ability to lead cross-department collaborations.
Strong analytical ability.
Working knowledge of AI and the ability to assess its applicability to the work of ICAN.

Nice To Haves

Master’s degree in a related field (i.e. MBA, Organizational Development, Healthcare Administration) preferred.

Responsibilities

Provide strategic leadership across multiple programs or operational functions.
Translate agency strategy into coordinated action.
Ensure quality and compliance.
Accountable for outcomes, staff leadership, fiscal oversight, and mission alignment.
Identify organizational gaps or inefficiencies in processes, data and impact.
Develop and implement solutions that improve quality, impact and efficiency (program and operations).
Develop and build out KPIs and effective data collection tools via an electronic health record and other data platforms.
Ensure alignment with ICAN 2030 strategic plan and track measurable progress indicators.
Facilitate cross-departmental communication, planning, and collaboration.
Serve as a strategic advisor to the Executive Leadership Team.
Contribute to agency-wide decision making.
Oversee all systems for data collection, impact analysis, quality improvement and compliance.
Ensure compliance with all federal and state regulations.
Ensure compliance with internal performance standards and KPIs.
Ensure integrity and accuracy of data collection.
Manage and optimize web platforms, ensuring their effectiveness, security and integrations with other systems.
Manage contracts and technology vendor relationships, including negotiating agreements, evaluating performance, and ensuring compliance with contractual obligations.
Lead process improvement initiatives identified in the Nonprofit Lifecycles assessment.
Develop a comprehensive RFP for a new electronic health record, ensuring that key requirements for both program and operations are included.
Lead cross-functional team in evaluation and selection of RFP responses.
Lead all aspects of the transition from AWARDS to the new platform, including communication and training for staff at all levels.
Define universal data sets that allow for accurate evaluation of program and community impact.
Support the development of KPIs for program and operations, and ensure that the selected data indicators accurately assess impact.
Support the development of Standard Operating Procedures for program services and operations.
Ensure successful resolution of systemic/process weaknesses identified in the Lifecycles assessment.
Integrate AI into the day-to-day work of ICAN.
Develop an agency-wide budget for excellence, impact and compliance that reflects appropriate investment in technology, staffing and consultation as needed.
Adhere to approved budget.
Work collaboratively with all departments in the agency, including cross-functional work groups.
Manage working relationships with software vendors including EHR, program specific platforms, and ADP.