Sr Vice President, Care Excellence

Carle Health•Champaign, IL

11h•$250,000 - $400,000•Onsite

About The Position

The Senior Vice President, Care Excellence is a system-level executive leader reporting to the EVP, Chief Operating Officer, accountable for enterprise alignment of quality improvement, clinical excellence, patient experience, and high-reliability performance across Carle Health. This role provides clear strategic and operational alignment for how quality, safety, patient experience, and clinical outcomes are defined, measured, and executed across all hospitals, ambulatory sites, and care settings. The SVP, Care Excellence ensures that organizational priorities, standards, and expectations are consistently understood and operationalized, resulting in reliable, high-quality, and compassionate care for patients and families at every point of care. At Carle Health, team members are committed to fostering a workplace where everyone feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of their patients and communities. Carle Health has nearly 17,000 team members and providers working together to support patient care across central and southeastern Illinois. They have grown to include eight award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. Carle Health is developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Several of their hospitals hold Magnet® designations, the nation’s highest honor for nursing care. Carle Health offers opportunities in several communities throughout central Illinois with potential for growth and life-long careers. They are an Equal Opportunity Employer and participate in E-Verify.

Requirements

Advanced Degree - Related, MSN, MHA, MBA, DNP, or Equivalent
Preparation supporting executive leadership in quality, safety, clinical operations, or patient experience
Executive leadership within a large complex, integrated healthcare system - 10 years
Demonstrated success aligning enterprise quality improvement and clinical excellence
Demonstrated success aligning enterprise patient experience, or high-reliability strategies at scale.
Physician dyad partnership structure to support achievement of clinical and operational objectives.
Proven ability to align enterprise strategy with operational execution.
Deep expertise in quality improvement, reliability science, and performance management.
Strong collaborative leader who builds alignment across clinical, operational, and physician partners.
Data-driven, outcomes-focused, and deeply committed to patient-centered care.

Responsibilities

Provides enterprise leadership to align quality improvement, patient safety, and clinical excellence strategies with system goals, regulatory requirements, and accreditation standards.
Ensures consistent performance expectations and outcomes across regions, service lines, and care settings.
Establishes standardized frameworks, improvement methodologies, and accountability structures that enable sustained clinical excellence and reduced variation.
Maintains a formal dyad partnership with the ACMO and Chief Quality Officer to align High Reliability Organization (HRO) principles, safety culture, and continuous readiness efforts.
Ensures enterprise alignment of ISO principles, accreditation standards, regulatory compliance, and survey preparedness activities (e.g., DNV, IDPH).
Uses professional governance processes, performance dashboards, and escalation pathways to promote transparency and accountability.
Serves as the executive sponsor responsible for aligning patient experience and service excellence priorities across the system.
Partners with operational, clinical, and experience leaders to embed Carle Experience principles into daily practice and leadership expectations.
Drives consistency in patient and family experience across inpatient, outpatient, and virtual care environments; amplifies the work of regional Patient & Family Advisory Councils.
Directs the enterprise strategy for effective clinical onboarding, competency development, and ongoing professional education.
Oversees clinical pathway and professional development programs, facilitating strong relationships with academic partners and working with regional operational and HR leaders to assure effective talent pipelines.
Oversees Clinical and Business Intelligence (Data Analytics) to align performance measurement, reporting, and insights with enterprise improvement priorities.
Ensures leaders and frontline teams have timely, actionable data to support quality, experience, throughput, and resource stewardship.
Promotes a culture of data-informed decision-making and continuous improvement.
Provides matrix support and leadership to align inpatient care management and outpatient care coordination strategies with system access, throughput, and continuity-of-care goals.
Partners with operational and medical leaders to reduce barriers, and improve transitions to enhance reliability across the care continuum.
Collaborates closely with executive, physician, nursing, and operational leaders to align priorities, expectations, and execution across the organization.
Influences outcomes through partnership and shared accountability rather than direct line authority.
Sponsors multidisciplinary improvement initiatives that are aligned to system strategy and scalable across regions and service lines.