Vice President of Customer Delivery

WennSoft • New Berlin, WI

2d

About The Position

As VP Customer Delivery, you are accountable for building and scaling WennSoft's Customer Delivery model — shifting from today's services-intensive implementation approach toward standardized, partner-led, FORGE-centered delivery. Reporting to the CEO, you own delivery methodology, governance, partner enablement, AI-enabled efficiency, and customer outcomes. You will lead the organization to deploy FORGE at scale — growing the share of our customer base running on FORGE year over year — while reducing implementation effort, protecting margin, and enabling the migration of our customer base off Microsoft Dynamics GP ahead of its April 2031 sunset. This is a build-and-transform mandate, not continuity of the current model; success is defined by transformation capability, not the size of the organization you have run.

Requirements

• Experience in building and scaling delivery models.
• Experience in shifting from services-intensive to standardized, partner-led delivery.
• Experience with delivery methodology and governance.
• Experience with partner enablement.
• Experience with AI-enabled efficiency.
• Experience with customer outcomes.
• Experience deploying technology at scale.
• Experience reducing implementation effort and protecting margin.
• Experience managing customer migrations.
• Transformation capability.

Responsibilities

• Build and scale WennSoft's Customer Delivery model.
• Shift from a services-intensive implementation approach to a standardized, partner-led, FORGE-centered delivery.
• Own delivery methodology, governance, partner enablement, AI-enabled efficiency, and customer outcomes.
• Lead the organization to deploy FORGE at scale, increasing the customer base running on FORGE year over year.
• Reduce implementation effort and protect margin.
• Enable the migration of the customer base off Microsoft Dynamics GP before its April 2031 sunset.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed