Vice President of Consumer Lending

Qualstar Credit Union•Bothell, WA

9d•Hybrid

About The Position

As Vice President of Lending, you will lead strategy and performance across our lending operations, working closely with senior leadership to strengthen portfolio growth, member experience, and operational effectiveness. This role offers meaningful influence, strong collaboration with executive leadership, and the opportunity to help shape how lending supports our long-term goals. You will provide leadership for our direct and indirect lending operations, including collections and debt recovery. Your focus will be to grow responsibly, manage risk effectively, and build scalable processes that support long-term performance. Working in partnership with the SVP of Lending and cross-functional leaders, you'll establish clear performance standards, elevate underwriting and collection practices, and leverage data to guide decisions. You'll champion continuous improvement-strengthening systems, technology platforms, and workflows to enhance both efficiency and the member experience. As our lending strategy evolves, there is opportunity to expand capabilities, including mortgage growth, under strong and thoughtful leadership. Above all, you will model Qualstar's Core Values-Service, Integrity, Purpose, Value, Respect, and Education-fostering accountability, collaboration, and professionalism within your teams.

Requirements

Experienced financial services leader.
Understands how to balance growth with discipline.
Experience leading managers and operational teams within lending and collections.
Delivered measurable improvements in portfolio performance.
Strong knowledge of consumer lending, home equity, and debt recovery operations.
Knowledge of regulatory requirements that govern them.
Eligible for registration under the S.A.F.E. Act.
Comfortable using data to identify trends, manage credit risk, and communicate performance insights to senior leaders.
Experience leading initiatives, implementing technology enhancements, and improving processes with accountability for results.
Cares about helping members build stronger financial futures.

Nice To Haves

Mortgage experience is strongly preferred.

Responsibilities

Lead strategy and performance across lending operations.
Strengthen portfolio growth, member experience, and operational effectiveness.
Provide leadership for direct and indirect lending operations, including collections and debt recovery.
Grow responsibly, manage risk effectively, and build scalable processes.
Establish clear performance standards.
Elevate underwriting and collection practices.
Leverage data to guide decisions.
Champion continuous improvement by strengthening systems, technology platforms, and workflows.
Expand capabilities, including mortgage growth.
Model Qualstar's Core Values-Service, Integrity, Purpose, Value, Respect, and Education.
Foster accountability, collaboration, and professionalism within teams.