Vice President of Clinical Services | PAM Health Corporate

PAM Health•Plano, TX

About The Position

The Vice President of Clinical Services provides day-to-day executive leadership and operational oversight of nursing, therapy, and ancillary services across PAM Health’s clinical programs and hospitals. The role is responsible for safe, high-quality, patient-centered care and for achieving clinical, operational, and organizational objectives. It leads the development, implementation, and standardization of clinical practices, policies, procedures, and performance expectations, working with facility leadership, medical staff, and corporate functions to promote clinical excellence, regulatory compliance, operational efficiency, workforce effectiveness, and positive patient outcomes. The Vice President translates organizational strategy into clinical operating plans and measurable outcomes. The role fosters interdisciplinary collaboration, evidence-based practice, accountability, professional development, and continuous improvement in accordance with applicable laws, licensure requirements, accreditation standards, and organizational policies. The position oversees nursing operations and standards, rehabilitation and therapy services, and designated ancillary clinical services such as laboratory, imaging, and respiratory therapy. It monitors clinical performance, quality indicators, patient safety, workforce capacity, resource utilization, and compliance, and leads corrective actions and improvement efforts in partnership with facility leaders and corporate departments. The role also supports clinical workforce planning and leadership development, and monitors clinical operating plans, budgets, productivity, and resource use in collaboration with finance and operational leadership.

Requirements

Bachelor’s degree in Nursing, a rehabilitation-related clinical discipline, healthcare administration, or a closely related field.
Active, unrestricted professional clinical license in good standing appropriate to the individual’s primary clinical discipline.
Meet applicable state licensure, credentialing, and eligibility requirements for assigned responsibilities and jurisdictions; maintain required licenses and credentials in good standing.
Complete required organizational training and maintain knowledge of applicable healthcare regulations, accreditation standards, professional practice requirements, and clinical compliance obligations.
At least 10 years of progressively responsible healthcare experience, including substantial experience in nursing, rehabilitation, or other clinical services.
At least 7 years of progressive clinical leadership or management experience, with demonstrated responsibility for clinical operations, multidisciplinary teams, or multiple clinical service lines.
Demonstrated experience providing day-to-day operational oversight of nursing and therapy services.
Experience directing, coaching, and holding clinical leaders accountable for operational performance, clinical quality, workforce effectiveness, and compliance.
Demonstrated experience implementing clinical policies and standards, monitoring performance indicators, addressing deficiencies, and advancing quality improvement initiatives.
Experience with clinical workforce planning, staffing models, resource utilization, professional development, and clinical leadership performance management.
Experience working with executive leadership, facility administrators, medical staff, and corporate departments to achieve clinical and operational objectives.

Nice To Haves

Master’s degree in Nursing, Healthcare Administration, Health Services Administration, Business Administration, or a related field.
Active Registered Nurse (RN) license.
Experience with regulatory surveys, accreditation activities, clinical audits, and corrective action initiatives.
Experience in rehabilitation hospitals, inpatient rehabilitation hospitals (IRFs), long-term acute care hospitals (LTACHs), or comparable specialty healthcare settings.
Multi-hospital, regional, or enterprise-level clinical leadership experience.
Experience providing clinical oversight across multiple hospitals.

Responsibilities

Provide day-to-day leadership and operational oversight of nursing, therapy, and ancillary services across assigned clinical programs and hospitals.
Establish consistent clinical expectations, standards of practice, workflows, accountability measures, and performance objectives across the organization.
Ensure clinical services are appropriately organized, staffed, supervised, and integrated into patient care.
Partner with hospital leaders and clinical directors to address operational barriers, clinical performance concerns, staffing challenges, and patient care needs.
Review clinical performance, identify emerging risks, implement corrective actions, and provide executive-level leadership during significant clinical events or operational disruptions.
Support implementation of new clinical programs, service enhancements, technology, and evidence-based practices; ensure clinical policies and procedures remain current and consistently implemented.
Provide executive oversight of nursing operations, clinical standards, staffing practices, professional development, and nursing performance.
Monitor nursing quality indicators, patient safety events, adverse outcomes, infection prevention measures, and other indicators of clinical effectiveness.
Support nursing policies, clinical protocols, competency programs, evidence-based practice, staff engagement, retention, professional accountability, and succession development.
Oversee rehabilitation and therapy services, including physical therapy, occupational therapy, and speech-language pathology as applicable.
Establish and monitor therapy expectations for performance, productivity, documentation, care coordination, patient outcomes, treatment delivery, and discharge readiness.
Partner with therapy leaders to evaluate staffing models, scheduling, caseloads, productivity, resource utilization, clinical competencies, and professional development.
Oversee designated ancillary clinical services, including laboratory, radiology/imaging, respiratory therapy, and other clinical support services as applicable.
Coordinate ancillary services with nursing, therapy, medical staff, and other departments, and monitor service availability, performance, staffing, resource use, and compliance.
Work with facility leaders and service providers to promote consistent ancillary-service policies, procedures, workflows, and performance expectations.
Coordinate with the Corporate Quality Department and appropriate corporate and facility leaders to address quality concerns, regulatory findings, clinical incidents, and improvement opportunities.
Ensure nursing and therapy operations align with applicable laws, CMS Conditions of Participation, accreditation standards, licensure requirements, and organizational policies.
Promote regulatory readiness through review of clinical performance, documentation, staffing, competency, and compliance indicators; support corrective action plans and follow-through.
Monitor clinical risks and ensure significant clinical, regulatory, and patient safety concerns are escalated to designated leaders.
Promote compliance with patient rights, privacy, confidentiality, informed consent, clinical documentation, mandatory reporting, professional practice, and credentialing requirements.
Partner with the Corporate Quality Department and facility clinical leaders on quality assessment and performance improvement initiatives.
Analyze clinical trends, reports, patient outcomes, and facility data to identify improvement opportunities and evaluate the effectiveness of evidence-based interventions.
Support quality initiatives to reduce preventable harm, improve patient experience, strengthen interdisciplinary collaboration, and enhance rehabilitation outcomes.
Direct clinical workforce planning in partnership with facility leadership and Human Resources, including assessment of staffing adequacy, workforce capacity, skill mix, leadership coverage, and resource utilization.
Partner with nursing and therapy leaders on recruitment, retention, engagement, orientation, competency validation, and professional development.
Establish expectations for clinical leader performance, accountability, communication, and execution of organizational priorities; support mentoring, succession planning, and career growth.
Promote a culture of respect, integrity, teamwork, learning, and accountability, and support employee relations and performance management with Human Resources.
Monitor clinical operating plans, budgets, productivity expectations, and resource utilization in partnership with finance and operational leadership.
Evaluate staffing costs, overtime, contract labor, productivity, length of stay, discharge planning, patient outcomes, and other relevant clinical and operational measures.
Identify ways to improve operational efficiency while protecting clinical quality, regulatory compliance, and patient safety, and support responsible use of clinical resources, equipment, supplies, and technology.