Vice President of Business Operations

Mountain Air Cargo • Denver, NC

5d • Onsite

About The Position

The Vice President of Business Operations serves as a key member of MAC’s executive leadership team, responsible for driving operational excellence, strategic planning, and cross-functional alignment across all business units. This role provides executive oversight of day-to-day business operations, ensuring that MAC’s operational infrastructure, processes, vendor relationships, and performance metrics support the Company’s mission as a premier Part 121/135 cargo carrier operating under the Air T, Inc. family of companies. The VP of Business Operations partners directly with the President/CEO and functional leaders across Flight Operations, Maintenance, Human Resources, Finance, and Quality/Safety to align operational strategy with business objectives, customer commitments, and regulatory requirements.

Requirements

• Bachelor’s degree in Aviation Management, Business Administration, Operations Management, or a related field; or equivalent experience.
• Minimum of 10 years of progressive leadership experience in aviation operations, cargo, or a related industry.
• Demonstrated experience managing multi-site or multi-entity operations at a senior leadership level.
• Strong financial acumen with experience in budget management, P&L oversight, and business case development.
• Deep knowledge of FAA Part 121 and/or Part 135 operating regulations and the regulatory environment governing commercial air cargo operations.
• Proven ability to build and sustain high-performing teams and lead organizational change.
• Exceptional communication, negotiation, and executive presentation skills.
• A valid driver’s license is required.

Nice To Haves

• Master’s degree in Business Administration (MBA) or Aviation Management.
• Experience operating within an EOS/Traction business framework.
• Familiarity with ADP workforce management and payroll systems.
• Experience leading through organizational growth, integration, or restructuring.

Responsibilities

• Lead the development and execution of MAC’s operational strategy in alignment with Air T, Inc. enterprise goals and customer contractual requirements.
• Drive continuous improvement initiatives across all operational functions, identifying and eliminating inefficiencies while maintaining regulatory compliance.
• Serve as a primary liaison between MAC leadership coordinating cross-company initiatives and resource sharing across affiliated entities including CSA Air, Worldwide Aircraft Services, and Royal Aircraft Service.
• Establish, monitor, and report on key performance indicators (KPIs) across operational departments, presenting results to executive leadership and the Board as needed.
• Partner with Finance to develop, manage, and monitor the annual operating budget, ensuring cost control and financial discipline across all business functions.
• Analyze operational data, cost structures, and market trends to identify opportunities for revenue growth, cost reduction, and margin improvement.
• Support the development and negotiation of customer contracts, vendor agreements, and strategic partnerships, including ground handler, fuel, and maintenance service provider relationships.
• Oversee capital planning for facilities, ground equipment, and operational technology investments.
• Serve as an executive point of contact for MAC’s primary customer relationships, ensuring service level agreements are met and customer commitments are fulfilled.
• Proactively identify and mitigate risks to customer service delivery, coordinating cross-functionally to resolve issues with urgency and professionalism.
• Lead the operational response to customer audits, performance reviews, and contract renewals.
• Provide executive direction and support to functional department heads across Operations, Maintenance, Ground Operations, Dispatch, and Facilities.
• Foster a culture of accountability, collaboration, and operational discipline across all business units.
• Lead or facilitate senior leadership team meetings, operational reviews, and planning sessions.
• Support Human Resources in workforce planning, organizational design, and leadership development initiatives aligned with operational growth.
• Ensure all business operations are conducted in full compliance with applicable FAA, DOT, TSA, and OSHA regulations.
• Partner with the Director of Safety and Quality to integrate safety culture into operational decision-making and performance management.
• Support MAC’s drug and alcohol testing program compliance as needed in coordination with the Designated Employer Representative (DER).
• Champion the adoption of operational technologies, data systems, and automation tools that improve efficiency, compliance, and decision-making.
• Oversee vendor relationships with key technology and service providers, ensuring contracts deliver value and performance.
• Lead or sponsor process improvement projects using data-driven methodologies (EOS/Traction, Lean, or similar frameworks).

What This Job Offers

• Job Type: Full-time
• Career Level: Executive