Vice President Mortgage Specialist

BMO•Ottawa, ON

14d

About The Position

Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Follows corporate policies, operating directives, legal and regulatory requirements. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attracts, retains, and enables the career development of top talent. Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Assesses marketplace and competition opportunities to identify strengths, opportunities, and weaknesses and create plans that address gaps and opportunities. Works effectively with other division heads to leverage sales and referral opportunities, improve wallet share, and acquire new customers. Develops, maintains, and executes a business plan, including sales strategies, to achieve sales objectives and acquire new clients. Acts as a key BMO representative for local community activities in the market. Monitors service levels and resolves issues. Participates at events in the market to foster a positive image of the Bank and advocate for the Bank’s products and services. Develops and maintains relationships with existing and potential centers of influence, sources of origination, and business partners to match customer needs with products and services. Works with the client and BMO stakeholders to ensure a seamless process and effective onboarding. Monitors service levels and resolves issues. Oversees the level of service provided to customers to ensure business results are achieved. Manages risk to minimize losses by monitoring and controlling reports to meet compliance requirements within established risk guidelines. Identifies and shares best practices across a network of divisional leaders. Provides strategic input into business decisions as a trusted advisor. Makes recommendations to senior leaders on strategy and new initiatives based on an in-depth understanding of the business/group. Acts as a subject matter expert on relevant regulations and policies. Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals. Develops the business case by identifying needs, analysing potential options and assessing expected return on investment. Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution. Acts as the prime subject matter expert for internal/external stakeholders. Defines business requirements for analytics and reporting to ensure data insights inform business decision making. Develops and applies the framework for databases; oversees database management in adherence with data governance standards. Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives. Leads the development of the communication strategy focusing on positively influencing or changing behaviour. Identifies performance enhancement opportunities to significantly improve employee productivity, reduce costs, and manage risks. Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution. Leads / participates in the design, implementation and management of core business / group processes. Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required. Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences. Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions. Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Implements changes in response to shifting trends. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
In-depth understanding of the real estate and mortgage lending process, investment and insurance products, and applicable regulatory requirements.
In-depth/Expert knowledge of the competitive marketplace and trends in mortgage sales.
In-depth/Expert project and time management.
In-depth/Expert experience with change management.
Seasoned professional with a combination of education, experience and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem solving skills - In-depth / Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.

Nice To Haves

Language skills in both English and French preferred

Responsibilities

Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market.
Actively identifies sales opportunities and refers to BMO colleagues as appropriate.
Develops and executes effective marketing and sales programs to drive business results.
Follows corporate policies, operating directives, legal and regulatory requirements.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Assesses marketplace and competition opportunities to identify strengths, opportunities, and weaknesses and create plans that address gaps and opportunities.
Works effectively with other division heads to leverage sales and referral opportunities, improve wallet share, and acquire new customers.
Develops, maintains, and executes a business plan, including sales strategies, to achieve sales objectives and acquire new clients.
Acts as a key BMO representative for local community activities in the market.
Monitors service levels and resolves issues.
Participates at events in the market to foster a positive image of the Bank and advocate for the Bank’s products and services.
Develops and maintains relationships with existing and potential centers of influence, sources of origination, and business partners to match customer needs with products and services.
Works with the client and BMO stakeholders to ensure a seamless process and effective onboarding.
Oversees the level of service provided to customers to ensure business results are achieved.
Manages risk to minimize losses by monitoring and controlling reports to meet compliance requirements within established risk guidelines.
Identifies and shares best practices across a network of divisional leaders.
Provides strategic input into business decisions as a trusted advisor.
Makes recommendations to senior leaders on strategy and new initiatives based on an in-depth understanding of the business/group.
Acts as a subject matter expert on relevant regulations and policies.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.
Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.
Acts as the prime subject matter expert for internal/external stakeholders.
Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
Identifies performance enhancement opportunities to significantly improve employee productivity, reduce costs, and manage risks.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Leads / participates in the design, implementation and management of core business / group processes.
Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.