Vice President, Market Delivery

Mastercard • Toronto, ON

3d • CA$188,000 - CA$301,000 • Onsite

About The Position

The role is responsible for managing a team of individuals in Canada Market Delivery. The Canada Market Delivery team leads the deployment of MasterCard products and services to the market and holds direct accountability for the customer experience in the new program launch as well as manages operational excellence and optimization for key customers. This includes dynamic consultation and management of both business and technical facets for product/service delivery and operational support leading both internal and external partners towards successful execution.

Requirements

• Demonstrated experience in financial services and/or related industry verticals with strong knowledge of card business
• Skilled at analyzing and optimizing business processes, ensuring improvements enhance operational efficiency and customer experience.
• Ability to quickly engage and influence business and technical partners
• Ability to build and maintain strong, positive working relationships at all functional levels essential
• Extensive, proven project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with external and internal clients.
• Have superior, demonstrated external client relationship management skills

Nice To Haves

• Previous experience in mobile, e-commerce, EMV, Multi-rail payments are strongly preferred

Responsibilities

• Establishes working relationships with internal delivery teams, customer support teams and customer contacts.
• Partners with customers to develop annual business plans and conducts quarterly operational reviews
• Executes new product and program introductions within the market to support key business priorities
• Collaborates with product and sales teams to identify business opportunities through understanding of the customer’s technology infrastructure

Benefits

• competitive pay based on location, experience and other qualifications for the role
• may be eligible to participate in a discretionary annual incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed