Vice President Lifecycle Services – After Sales Intralogistics

Kardex•Wexford, MO

56d•Hybrid

About The Position

At Kardex, we believe innovation happens when diverse perspectives, inclusive leadership, and ambitious ideas come together. As we continue our growth journey and enter the next chapter of our Lifecycle Services business, this is an exciting opportunity to shape the future of After Sales in Intralogistics — driving transformation, innovation, and long-term customer value on a global scale. Join a collaborative, international environment where your leadership can make a meaningful impact, teams are empowered to grow, and different perspectives are valued and encouraged.

Requirements

Proven leadership experience within complex, service-driven organizations with large installed customer bases and recurring service or maintenance business models
Experience leading decentralized service operations with field-based technician teams, high service expectations, and strong uptime or SLA-driven environments
Background in industries such as industrial automation, capital equipment, manufacturing, medical devices, transportation, energy, HVAC, elevators, or other technical service environments is highly valued
A pragmatic, hands-on, and solutions-oriented mindset with the ability to navigate complexity and adapt quickly to changing situations
Strong interpersonal skills with the ability to build trust and connect with a wide variety of stakeholders, customers, and teams across different functions and cultures
A flexible and collaborative leadership style that adjusts approaches based on people, context, and business needs
Creativity and curiosity to challenge existing ways of working and identify new opportunities for growth and improvement
The ability to partner effectively with established regional teams and build on existing strengths while driving positive change
Strong commercial and operational acumen, including experience balancing customer satisfaction, service quality, and business performance

Nice To Haves

Intralogistics or ASRS experience is an advantage, but not a requirement

Responsibilities

Develop and execute a global lifecycle services strategy that evolves the organization from reactive support toward a proactive, customer-centric, recurring-revenue business.
Help shape modernization initiatives and digital service roadmaps that support long-term customer success.
Lead the overall financial performance of the business unit, driving sustainable growth through service agreements, retrofits, upgrades, spare parts, and modernization programs while continuously improving operational efficiency and service value.
Oversee global field service, technical support, logistics, and customer success functions.
Help standardize processes, strengthen safety and compliance, and improve operational performance indicators such as uptime and responsiveness.
Build trusted relationships with customers and internal stakeholders, support long-term partnership development, and strengthen customer satisfaction, retention, and lifecycle service engagement across new and existing systems.
Advance digital service capabilities including IoT, predictive maintenance, remote diagnostics, and AI-enabled solutions.
Play a key role in developing talent, strengthening leadership capabilities, and fostering an inclusive and collaborative culture where teams can grow and succeed.