Vice President, Korean Marketing

Resorts World Las Vegas • Las Vegas, NV

6d • Onsite

About The Position

The Vice President, Korean Marketing is responsible for maintaining and developing relationships with targeted gaming patrons to generate incremental revenues. The ideal candidate should have a strong following of premium mass and high-end gaming guests, while consistently demonstrating the ability to attract new business at these levels.

Requirements

• Fluent in English and Korean
• Capable of working as part of a team to foster guest loyalty, increase visitation frequency, and grow incremental gaming/non-gaming revenue.
• Possess excellent communication skills, tact, judgment, high moral integrity, and a strong work ethic.
• Ability to perform multiple tasks simultaneously and meet/exceed revenue generation expectations and goals.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Effective communication skills in English, with a polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• At least 21 years of age.
• High school diploma or equivalent.
• Minimum of ten years of experience in casino marketing.
• Minimum of three years of leadership/management experience in a related field.
• Proof of eligibility to be work in the United States.
• Ability to obtain Nevada Gaming Registration.

Nice To Haves

• Strong existing following of mass premium and high-end patrons.
• Previous experience working in a large, luxury resort setting.
• Resort Marketing or premium customer hosting experience.

Responsibilities

• Bring high net individuals who contribute gaming revenue.
• Greet patrons upon arrival and departure and maintain contact with hosted patrons during their visit.
• Educate and assist resort patrons on all gaming and non-gaming offerings throughout the resort.
• Exhibit strong telemarketing skills to fill events and drive profitable resort revenue.
• Manage guest complaints and discrepancies efficiently and courteously.
• Interact with players in person, via telephone, email, text message, and written correspondence.
• Represent the property as a role model of customer service and professionalism.
• Assist convention sales and hotel operations in registering and checking patrons in.
• Provide feedback and information to team and property leadership regarding guest suggestions, concerns, or issues.
• Participate in brainstorming and planning sessions for the Resort Relationship Marketing program.
• Oversee all aspects of guest visits, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, and overseeing folio check-out.
• Safeguard the confidential nature of all departmental and company records.
• Approve casino credit and accept responsibility for collecting outstanding casino credit markers.
• Host on-site and off-site events in Las Vegas and beyond (e.g., casino tournaments, Raiders & Golden Knights suite, Nascar, golf tournaments).
• Use personal devices for job-related tasks and review of company documents.
• Perform other duties as assigned.

Benefits

• Team Member is an ambassador and is essential to the success of the company.
• Take personal ownership in ensuring everything they do is in the best interest of the company.
• Adhere to five core non-negotiable responsibilities: Everyone is an Ambassador, Everyone works in Safety, Everyone works in Security, Everyone works in EVS, Everyone works in Guest Experience.
• Resorts World Las Vegas is proud to be an equal opportunity employer.
• Celebrate diversity and are committed to creating an inclusive environment for all team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED