Vice President IT Operations

Verra Mobility•Mesa, AZ

About The Position

Verra Mobility is seeking a strategic and hands-on VP of IT Operations to lead the enterprise infrastructure, end-user computing, systems, database, and service desk functions that keep the business running. This leader is accountable for the reliability, performance, scalability, and cost-effectiveness of Verra Mobility's global IT operations. The VP will build and lead high-performing teams, mature operational processes, and ensure IT services consistently meet the needs of a fast-growing, technology-driven organization.

Requirements

12+ years of progressive IT experience, with 5+ years in senior IT operations leadership.
Proven track record leading enterprise infrastructure, systems, database, end-user computing, and service desk functions.
Deep expertise in cloud (AWS, Azure, and/or GCP), networking, virtualization, and enterprise systems.
Strong experience with ITSM frameworks (e.g., ITIL) and IT operations tooling.
Demonstrated ability to build teams, manage budgets, and lead vendor relationships at scale.
Excellent communication skills with the ability to influence at the executive level.
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Nice To Haves

Experience in a high-growth, multi-site, or global organization.
Master's degree or MBA.
Relevant certifications (ITIL, PMP, cloud architect certifications, etc.).
Experience supporting a technology- or transportation-focused business.

Responsibilities

Own the strategy, design, and operation of enterprise infrastructure including data centers, cloud environments, networks, servers, storage, and virtualization.
Ensure high availability, capacity planning, disaster recovery, and business continuity for all core systems.
Drive cloud adoption, migration, and optimization initiatives to improve scalability and manage cost.
Establish and maintain infrastructure standards, monitoring, and automation to reduce manual effort and downtime.
Oversee database administration, performance tuning, backup/recovery, and lifecycle management across platforms.
Ensure database availability, integrity, and scalability to support enterprise applications and analytics needs.
Partner with application and data teams to align database architecture with business requirements.
Manage the full lifecycle of user hardware and software, including procurement, provisioning, deployment, patching, and asset management.
Standardize end-user technology and software licensing to improve consistency, compliance, and cost control.
Deliver a modern, productive, and reliable technology experience for all employees.
Lead the IT service desk and support operations, ensuring timely, high-quality resolution of incidents and requests.
Define and manage SLAs, KPIs, and continuous improvement for support performance and user satisfaction.
Implement ITSM best practices (incident, problem, change, and request management) and appropriate tooling.
Build, mentor, and lead a high-performing IT operations organization, including managers and technical staff.
Develop and manage the IT operations budget, vendor relationships, and contracts to optimize value and spend.
Establish operational metrics and reporting to communicate performance, risk, and progress to executive leadership.
Partner cross-functionally with application, security, privacy, and business teams to support enterprise initiatives.
Drive process maturity, automation, and continuous improvement across all IT operations functions.