Vice President Information Technology-ARMC(Days)-FT

Adena Health•Chillicothe, OH

19d•Onsite

About The Position

The Vice President, IT Operations reports to Adena Health’s Chief Information and Digital Officer (CIDO) and leads enterprise IT service delivery, infrastructure, and application operations. The role is accountable for responsive Service Desk operations, disciplined 24/7 operational monitoring, resilient hybrid infrastructure, reliable enterprise applications, rapid incident recovery, and a consistent technology experience across clinical and business locations. As a member of the IT leadership team, the VP translates strategy into secure, reliable, and supportable technology services with measurable performance, clear accountability, and disciplined financial stewardship. The VP ensures the health system network remains current with information systems standards established by the Joint Commission for Accreditation of Healthcare Organizations (JCAHO) and regulatory entities. This position provides strategic and operational leadership for IT operations, infrastructure, enterprise applications, end-user support, and technology services across the health system. It develops and executes technology strategies, operational plans, architecture standards, roadmaps, and lifecycle priorities aligned with organizational, clinical, operational, growth, and facility objectives. The VP partners with the CIDO and organizational, clinical, and operational leaders to translate priorities and business needs into technology strategies, investments, and service improvements. The role establishes technology policies, standards, operating models, and governance practices; monitors service performance and key performance indicators; and drives improvement in availability, service delivery, incident resolution, resilience, and customer experience. It provides leadership during major technology incidents and supports business continuity, disaster recovery, regulatory compliance, cybersecurity, audit readiness, privacy, security, and enterprise risk management. The VP also oversees technology evaluation and lifecycle management, budgets, workforce capacity, vendors, contracts, licensing, managed services, and high-performing technology teams, while advising senior leaders and appropriate Board committees on technology operations, investments, performance, and risk.

Requirements

Bachelor’s degree in a related discipline.
De-escalation training within 6 months.
At least 10 years of experience managing functions and departments dealing with information handling, workflow, and systems.
3–5 years of direct management experience in a major IT operation.
Strong command of IT service management, Service Desk operations, hybrid infrastructure, enterprise applications, monitoring, major incident and problem management, change control, continuity and disaster recovery, vendor management, budgeting, and performance analytics.
Working knowledge of cloud and on-premises infrastructure, cloud and platform engineering, networking, collaboration, backup and recovery, infrastructure automation, enterprise architecture, application lifecycle management, and integration technologies.
Extensive knowledge of healthcare information technology, general and financial management, and strong leadership skills.

Nice To Haves

Master’s degree.
ITIL certification.
Cloud, service-management, or related technology certification.
Experience leading infrastructure modernization, cloud adoption, application portfolio rationalization, managed services, automation, service integration, or enterprise technology operating-model improvement.
Demonstrated knowledge of HIPAA requirements and HITRUST frameworks, with experience managing compliant healthcare technology operations and controls.

Responsibilities

Provide strategic and operational leadership for IT operations, infrastructure, enterprise applications, end-user support, and technology services across the health system.
Develop and execute technology strategies, operational plans, architecture standards, roadmaps, and lifecycle priorities aligned with health system objectives.
Partner with the CIDO and organizational, clinical, and operational leaders to translate priorities and business needs into technology strategies, investments, priorities, and service improvements.
Establish and maintain technology policies, standards, operating models, and governance practices.
Set and monitor IT service performance standards and key performance indicators, driving continuous improvement in availability, service delivery, incident resolution, resilience, and customer experience.
Lead response to major technology incidents, including communication, service restoration, root-cause analysis, and resolution of recurring or systemic issues.
Ensure technology service priorities support safe and efficient patient care and minimize disruption to clinical and business operations.
Evaluate emerging technologies, industry trends, and opportunities, and recommend investments that support organizational strategy and future growth.
Lead technology evaluation, selection, implementation, optimization, and lifecycle management, including oversight of hardware, software, vendors, and managed-service relationships.
Partner with the CIDO and Finance to develop and manage IT operating and capital budgets, investments, workforce capacity, vendor performance, contracts, licensing, and managed services.
Ensure business continuity, disaster-recovery readiness, operational resilience, and appropriate recovery capabilities for critical systems and services.
Ensure technology operations and controls support cybersecurity, regulatory compliance, audit readiness, privacy and security expectations, and enterprise risk-management objectives.
Recruit, develop, engage, and retain technology teams; establish accountability, decision rights, succession plans, performance expectations, and service ownership.
Communicate technology performance, operational risks, service issues, investment requirements, and strategic tradeoffs to senior leadership and governance bodies.
Serve as a senior technology advisor and subject-matter resource to organizational, clinical, and operational leaders and appropriate Board committees.
Balance entity and departmental needs with enterprise standards, scalability, efficiency, security, reliability, and health system priorities.
Promote accountability, collaboration, continuous improvement, innovation, and service excellence across Information Technology.