Vice President Information Technology-ARMC(Days)-FT

Adena Health•Chillicothe, OH

18d•Onsite

About The Position

The Vice President, IT Operations leads enterprise IT service delivery, infrastructure, and application operations at Adena Health. Reporting to the Chief Information and Digital Officer (CIDO), the role is accountable for responsive Service Desk operations, 24/7 operational monitoring, resilient hybrid infrastructure, reliable enterprise applications, rapid incident recovery, and a consistent technology experience across clinical and business locations. As a member of the IT leadership team, the VP translates strategy into secure, reliable, and supportable technology services with measurable performance, clear accountability, and disciplined financial stewardship. The VP ensures the health system’s network and information systems meet standards established by the Joint Commission for Accreditation of Healthcare Organizations (JCAHO) and applicable regulatory entities. The position provides system-wide leadership and advises organizational, clinical, operational, and Board leaders on technology operations, infrastructure, investments, performance, and risk. The role is based in Chillicothe in the IT department and is full-time, day shift.

Requirements

Bachelor’s degree in a related discipline.
At least 10 years of experience managing functions and departments dealing with information handling, workflow, and systems.
Three to five years of direct management of a major IT operation.
Strong command of IT service management, Service Desk operations, hybrid infrastructure, enterprise applications, monitoring, major incident and problem management, change control, continuity and disaster recovery, vendor management, budgeting, and performance analytics.
Working knowledge of cloud and on-premises infrastructure, cloud and platform engineering, networking, collaboration, backup and recovery, infrastructure automation, enterprise architecture, application lifecycle management, and integration technologies.
Extensive knowledge of healthcare information technology, general and financial management, and strong leadership skills.
Demonstrated knowledge of HIPAA requirements and HITRUST frameworks, with experience managing compliant healthcare technology operations and controls.
Complete de-escalation training within six months.

Nice To Haves

Master’s degree.
ITIL certification.
Cloud, service-management, or related technology certification.
Experience leading infrastructure modernization, cloud adoption, application portfolio rationalization, managed services, automation, service integration, or enterprise technology operating-model improvement.

Responsibilities

Provide strategic and operational leadership for IT operations, infrastructure, enterprise applications, end-user support, and technology services across the health system.
Develop and execute technology strategies, operational plans, architecture standards, roadmaps, and lifecycle priorities aligned with organizational, clinical, operational, growth, and facility objectives.
Partner with the CIDO and organizational, clinical, and operational leaders to translate organizational priorities and business needs into technology strategies, investments, priorities, and service improvements.
Establish and maintain technology policies, standards, operating models, and governance practices that promote consistent and effective technology services.
Set and monitor IT service performance standards and key performance indicators, and drive continuous improvement in availability, service delivery, incident resolution, resilience, and customer experience.
Lead major technology incident response, communication, service restoration, root-cause analysis, and resolution of systemic or recurring issues.
Ensure technology service priorities support safe, reliable, and efficient patient care and minimize disruption to clinical and business operations.
Evaluate emerging technologies and industry trends, and recommend investments supporting organizational strategy, clinical care, operational effectiveness, and future growth.
Lead technology evaluation, selection, implementation, optimization, and lifecycle management, including oversight of hardware, software, vendors, and managed service relationships.
Partner with the CIDO and Finance to develop and manage operating and capital budgets, investments, workforce capacity, vendor performance, contracts, licensing, and managed services.
Ensure business continuity, disaster-recovery readiness, operational resilience, and recovery capabilities for critical technology systems and services.
Ensure technology operations and controls support cybersecurity requirements, regulatory compliance, audit readiness, privacy and security expectations, and enterprise risk-management objectives.
Recruit, develop, engage, and retain technology teams while establishing accountability, decision rights, succession plans, performance expectations, and service ownership.
Communicate technology performance, operational risks, service issues, investment requirements, and strategic tradeoffs to senior leadership and governance bodies.
Serve as a senior technology advisor and subject-matter resource to organizational, clinical, and operational leaders and appropriate Board committees.
Maintain a system-wide perspective, balancing departmental needs with enterprise standards, scalability, efficiency, security, reliability, and health system priorities.
Promote accountability, collaboration, continuous improvement, innovation, and service excellence across Information Technology.