Vice President - Implementation Manager

HSBC Global Services Limited • Buffalo, NY

9d

About The Position

As a GTS Vice President, Implementation Manager, you will play a key role in accelerating time to revenue by leading the implementation of Receivables Finance, Supply Chain solutions, and selected Core Trade products and services. This position requires you to build and maintain strong, constructive relationships with both internal and external stakeholders — with a particular focus on clients — to understand their objectives, align delivery to their needs, and support them in achieving their targets. The role is best suited to a candidate with proven experience across cross-functional delivery, including technical integration, project management, client support, operations, and close collaboration with sales and product management teams.

Requirements

• Strong knowledge of Global Trade Solutions (GTS) products and services, or comparable relevant industry expertise
• Demonstrable experience in technical integration and project management, particularly within complex, fast-paced client environments
• Excellent time management, planning, analytical and organizational capabilities, with the ability to manage multiple priorities effectively
• The ability to mobilize internal teams and resources to diagnose, manage and resolve client issues quickly and professionally
• High levels of commercial awareness and business acumen, including sensitivity to economic, cultural, procedural and regulatory considerations across markets

Responsibilities

• Lead client discovery and scoping: Facilitate scope and discovery sessions to understand client requirements and translate them into practical implementation strategies aligned to both business outcomes and technical constraints
• Define and document implementation plans
• Produce a clear Implementation Scope Document and/or Project Plan, setting out the agreed scope of work, milestones and key deliverables, timelines and dependencies, and responsibilities across HSBC teams, external partners and the client
• Drive alignment and governance throughout delivery: Ensure the implementation scope remains clearly articulated, understood and formally agreed by the client and the project team, with appropriate governance and change control where required
• Manage delivery risks and improve execution: Identify risks early, escalate appropriately, and propose mitigation actions. You will also spot opportunities to streamline processes and improve delivery effectiveness, supporting faster and smoother revenue realization
• Maintain momentum from deal to go-live: Keep implementations moving at pace by coordinating stakeholders, removing blockers, and ensuring progress remains aligned to agreed timelines and commercial objectives

Benefits

• Tailored professional development opportunities
• Competitive pay and benefits package
• Robust Wellness Hub
• Welcoming and inclusive work environment
• Industry-leading volunteerism policy
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed