Vice President, Global Networks

Marriott•Bethesda, MD

1d•$182,100 - $311,000•Hybrid

About The Position

The Vice President, Global Networks is a technology executive responsible for leading Marriott International’s global network services organization. This role validates that value is achieved as anticipated from the in/out sourced network services, that overall services and the service levels are maintained and continually improved, and that any problems with the day-to-day delivery of services are minimized. The position manages the performance compliance to the service level agreements (SLAs) through regular performance reporting, monitoring of service level infractions, and developing new SLAs and metrics as needed. It oversees the planning and forecasting of service consumption, quality of service, and customer satisfaction. The role leads the team responsible for effective executive/management level relationships to facilitate a two-way flow of information around strategies, priorities, and issues. It facilitates the highest level of service availability and efficiency as benchmarked against industry standards and consistent with Global Technology goals.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, or related technical field
12+ years of network service leadership experience
8+ years’ experience in running a data service organization
5+ years’ experience in running a voice service organization
Direct management of cross functional, sourced, or matrixed teams
Demonstrated success leading large, multi-disciplinary global network services organizations
Strong experience partnering with cybersecurity teams to deliver secure by design platforms
Proven ability to influence senior executives and lead transformation in complex, matrixed enterprises
Strong financial acumen with experience managing large technology budgets and vendor portfolios in excess of $20M

Nice To Haves

Graduate degree
Demonstrated success leading globally distributed teams across regions and cultures
Hospitality, consumer, or highly regulated industry experience
Demonstrated success leading large-scale initiatives/transformations
Proven management experience in strategic planning and budgeting within one or more business groups
Experience with and knowledge of IT outsourcing activities in a managed services environment
Strong understanding of ITIL v3 Framework
Good process management, negotiating, influencing and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems and process planning
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Solid understanding of IT financial structures and ability to manage corporate financial practices and standards – including drivers of process costs
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
Experience in security activities including proactive and reactive efforts

Responsibilities

Provides leadership, oversight, governance and strategic direction related to the infrastructure services that are required to enable the delivery of IT services.
Provides technical leadership, oversight, standardization and validation of the overall network architecture and effectiveness of the infrastructure servers.
Sponsors the efforts on research, design, and implementation of software components that are standards based, high performance, highly available and secure delivering the required business functionality.
Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the server services.
Understands the business and customer needs to introduce solutions that grow the bottom line and/or speed time to market.
Provides documents with a focus on how server services will be leveraged in the solution architecture.
Participates in the evaluation and selection of infrastructure service products.
Works closely with the enterprise architect to ensure alignment of plans with what is being delivered.
Institutes governance based on best practices and ensures proper alignment to projects and major initiatives.
Sponsors analysis of the current environment to detect critical deficiencies and recommends solutions for improvement.
Sponsors analysis of technology industry and market trends to determine their potential impact on the infrastructure architecture.
Supports Solution and Domain Architecture by providing architecture direction in terms of technology, software and infrastructure for projects in the delivery life cycle.
Utilizes capability modeling to align infrastructure strategy and planning with business strategy and goals.
Promotes the benefits of infrastructure services to the organization and educates the team on infrastructure concepts.
Consults with project teams to identify when it is necessary to modify server services to accommodate project needs.
Consults with architecture teams to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.
Oversees the documentation of all architecture design and analysis work.
Defines, designs, implements and promotes standard configuration and change management, processes and practices.
Develops and maintains infrastructure strategy documentation and plans.
Works with direct reports to facilitate consistent delivery of network service delivery.
Facilitates compliance with the standard set of tools and processes that will drive consistency and predictability with the network for all client groups.
Monitors projects for adherence to defined network delivery processes.
Communicates to IT Delivery leaders opportunities to create broader IT related and corporate standards and policies where necessary.
Communicates important network program changes that affect service provider and /or Marriott operations.
Manages network in partnership with IT teams, business partners and providers.
Provides project management of business projects.
Oversees effective reporting within the network team.
Leads project reviews with team.
Manages day-to-day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations.
Monitors projects for alignment with defined business case process.
Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues.
Manages, and improves service level reporting to managed network.
Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels.
Assists with application, development and maintenance of service provider project management standards and tools.
Collaborates across IT delivery and engages service providers to ensure client satisfaction.
Works with network service providers.
Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of agreement.
Works with team to progress the service providers services to match client needs.
Facilitates team and service provider compliance with the agreement.
Validates service levels meet business needs.
Provides input to IT’s business strategy and planning as needed.
Supports and follows defined IT Governance decision rights, standards and practices.
Emphasizes accuracy and effectiveness of estimating and planning management with team.
Provides input to business/discipline and continent IT budgets.
Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry.
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction.
Works with application development service providers, IT teams, and business partners to implement continuous improvement activities.
Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction.