Vice President, Global Delivery & Client Support
About The Position
Altera Digital Health is seeking a Vice President to lead and transform the global professional services, implementation, technical delivery, and client support functions within its CareInMotion business unit. CareInMotion delivers interoperability, data, analytics, and AI solutions to health systems, provider groups, ACOs, health plans, and health information exchanges. The Vice President owns the end-to-end client journey, from deployment through ongoing support, and is responsible for building a scalable, efficient, and accountable organization that serves complex healthcare enterprises. The role has full P&L responsibility, with success measured by profitability, utilization, forecast accuracy, successful implementations, and service performance. This is a remote position based in the United States, with a standard work week and flexibility to accommodate global meetings and urgent business needs across time zones. Travel of 20–30% is required. The salary range is $140,000–$180,000 USD.
Requirements
- 15+ years of leadership in enterprise technology services, professional services, implementation, or technical support.
- 7+ years leading multi-region or global services and support organizations.
- Direct accountability for services financials, including revenue, budgets, gross margin, utilization, and forecasting.
- Proven success delivering complex enterprise implementations for health systems, payers, government health programs, or similar organizations.
- Experience scaling delivery and support functions while improving predictability, efficiency, and profitability.
- Healthcare technology experience, ideally in interoperability, EHR integration, clinical data platforms, health information exchanges, population health, or healthcare analytics.
- Strong understanding of enterprise software deployment, SaaS operations, and cloud-hosted environments.
- Experience leading geographically distributed teams and managing high-stakes client relationships and executive escalations.
- Strong financial judgment, operational discipline, and executive communication skills.
- Bachelor’s degree in technology, engineering, business, or a related field, or equivalent experience preferred.
Nice To Haves
- Healthcare interoperability, data aggregation, or enterprise healthcare software experience.
- Familiarity with HL7 v2, FHIR, SMART on FHIR, and clinical integration architecture.
- Experience with Microsoft Azure, Databricks, or cloud data and analytics platforms.
- Experience leading large-scale migrations from legacy systems to cloud-native platforms.
- Knowledge of healthcare privacy, security, and regulatory requirements.
- Experience building productized services, managed services, or recurring revenue offerings.
- Experience applying AI and automation to delivery and support operations.
- MBA or advanced technical or business degree preferred.
Responsibilities
- Lead global professional services, implementation, and technical delivery, establishing consistent methodologies and governance and delivering complex healthcare technology deployments on time and within budget.
- Develop repeatable, scalable, and increasingly automated delivery models to accelerate implementation and client value.
- Own global support operations, service performance, and escalations, ensuring clear accountability and adherence to contractual SLAs.
- Reduce recurring incidents through root-cause analysis, collaboration with Engineering, automation, and AI-assisted diagnostics.
- Own services and support financials, including revenue, delivery costs, gross margin, utilization, and forecasting; drive profitability through effective workforce planning, estimating, and scope management.
- Lead customer implementation and migration programs as clients adopt the next-generation CareIntelligence platform, partnering with Product and Engineering on standardized approaches and playbooks.
- Build relationships with senior client stakeholders, including CIOs and CTOs, and act as the executive owner for critical delivery issues and escalations.
- Build and develop a strong global leadership team, establishing clear performance expectations, succession plans, and career development opportunities.
- Leverage automation and AI across configuration, testing, troubleshooting, and reporting to improve operational efficiency and client satisfaction.
Benefits
- Competitive compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Executive
