Vice President, Global Client Services
About The Position
The Vice President of Client Services is an executive leader who defines the Client Services strategy, owns outcomes at scale, and aligns leaders, operating models, and financial performance to business objectives. As part of the Global Sales & Client Services leadership team, the VP will be a trusted and strategic advisor for post-contract management, not just a process owner. Accountable for Client Services performance, including P&L ownership and material impact to company results. Defines strategy, resolves complex and ambiguous business challenges, and sets operating models that align leaders, functions, and execution to corporate objectives. This role will be the escalation point for all post-contract topics and therefore requires deep understanding of contract management, crisis management and client relationships.
Requirements
- 15+ years progressive experience in client services, service delivery, or operations leadership, preferred in a data center/cloud environment
- Demonstrated success leading large, client-facing teams in complex environments
- Proven executive leadership in complex, client-facing environments
- Strong understanding of service economics, contracts, and SLAs
- Track record of improving client satisfaction while scaling operations
Nice To Haves
- Experience in technology services, professional services, or managed services organizations
- P&L ownership or shared financial accountability
- Experience leading multi-disciplinary, geographically distributed teams
Responsibilities
- Takes full accountability for organizational performance, utilization, and long-term strategic direction of Client Services, including future operating model evolution aligned to business growth and market demands.
- Maintains deep, executive-level relationships with key internal and external stakeholders (globally), including clients and partners.
- Anticipates and defines organizational-level problem statements, driving cross-regional and cross-functional solutions that improve revenue, margin, scalability, and the end-to-end client experience.
- Established global executive network and recognized industry presence; shapes perception of the organization at an enterprise level.
- Represents GDC as a thought leader and executive voice in the industry, influencing market dialogue, strategic partnerships, and client confidence through keynote participation, panels, and executive forums.
- Interacts with ELT and external executive stakeholders, including hyperscale and strategic clients, on matters of highest complexity and significance to the organization.
- Leads and resolves mission-critical negotiations and escalations with material impact to revenue, reputation, and long-term client relationships.
- Serves as the ultimate escalation authority for Client Services and delivery matters; aligns executive stakeholders across functions to drive outcomes.
Benefits
- Monthly stipend provided to cover expenses associated with working remotely and use of a personal mobile device.
- Competitive compensation based on experience, education, and location.
- Competitive pay and benefit levels.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
