Vice President, Facilities Management

Compass Group•Taylor, TX

19h•Onsite

About The Position

ESFM, the corporate facilities management (FM) division of Compass Group USA, is seeking a Vice President of Operations (VPO) to support a client across two locations in the Austin area. This role involves leading and inspiring a direct team of 5 and an indirect team of 250, championing operational excellence, and building strong client relationships. The VPO will manage services including food/dining, micro-markets, coffee bar, office coffee, space management, janitorial, and employee services. ESFM self-performs 80% of its FM services, aiming to create a consistent hospitality experience for clients in life sciences, technology, oil & gas, and manufacturing markets. The ideal candidate is detail-oriented, people-focused, and thrives in dynamic environments. Relocation assistance will be considered for this on-site role in Austin.

Requirements

Twenty (20)+ years experience in workplace strategy, people management, facilities management or a related field
Leadership experience in facilities management with a focus in soft services is required
Experience managing annual budgets of at least $20 million
Has a proven track record of growing a business and leading large cross-functional teams, along with excellent business and financial acumen
Has ability to think quickly, analytically, strategically, and accurately with proven experience managing large scale projects from end to end
Shows expert client relationship, influencing, listening, and communications (written and verbal) skills
Champions inclusion mindset, and is proactive, positive, professional, flexible, and resilient
Demonstrates initiative, ownership, multi-tasking, prioritization, and very strong communication and organization skills
Must have excellent Microsoft Office knowledge and skills
Must have very sharp attention to detail
Able to travel as needed between Austin and Taylor

Nice To Haves

Bachelor’s degree from an accredited college or university
Additional experience in food service/employee dining

Responsibilities

Leads, manages, and inspires a team of operations leaders in assigned accounts
Drives self and team towards building strong relationships with clients at all levels and achievement of key performance indicators
Owns key regional decisions with team input, weighing risks and rewards along with short and long-term implications; strategically, thoughtfully, and persuasively communicates based on type of issue
Sets tone for culture of organization in the region and regularly meets with extended team to ensure full transparency, education, safety, accountability, and alignment
Serves as representative/brand ambassador of the Eurest and ESFM teams to most senior clients in the region, and acts as escalation point
Partners with Retention teams to drive strategy for growth, structuring deals, presenting new business, building relationships with prospective clients, and negotiating key contract terms
Collaborates with key partners on regional and/or nationwide initiatives
Champions development within the accounts; conducts performance evaluations, along with succession planning; has full understanding of all roles within operation
Owns financial results/P&L, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of all policies and procedures
Recognizes and anticipates marketplace trends; participates in strategic planning meetings