Vice President, Customer Journey Product Tools & Data

Visa•San Francisco, CA

1d•$261,900 - $458,000•Hybrid

About The Position

The Vice President, Customer Journey Product Tools & Data is a senior enterprise leader responsible for defining and delivering Visa’s end‑to‑end customer journey platforms, data, and product operating model across Marketing, Sales, Customer Success, and Product intersections. This role owns the vision, strategy, and roadmap for customer journey product tools and data ensuring experiences are designed holistically around the customer lifecycle, powered by trusted data and AI, and delivered through scalable, product‑led platforms. The VP serves as a platform and transformation leader, driving enterprise consistency, modernization, and value realization across customer‑facing ecosystems delivering in partnership with Technology.

Requirements

12 or more years of work experience with a bachelor’s Degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD
15+ years of progressive leadership experience in Enterprise Product Management, Customer Journey Platforms, GTM Platforms, Data & Analytics, or Large‑Scale Business Transformation.
Demonstrated success leading end‑to‑end, enterprise customer journey or platform transformations in complex, global organizations.
Deep experience owning platform portfolios, data assets, vendors, prioritization, and investment tradeoffs.
Strong product mindset with hands‑on experience implementing agile and product‑led operating models.
Ability to partner credibly with senior leaders across Sales, Marketing, Customer Success, Product, Data, Technology, and Finance.
Enterprise platform and transformation leader with strong product, data, and technology fluency.
Product‑minded, customer‑centric, and outcomes‑driven.
Comfortable leading through influence in highly matrixed, global organizations.
Executive‑level communicator able to translate complexity into scalable, outcome‑oriented solutions.

Nice To Haves

Experience in payments, financial services, SaaS, or large‑scale B2B platform environments preferred.

Responsibilities

Own the end‑to‑end vision, strategy, and roadmap for customer journey product tools and data across the full lifecycle, including lead management, pipeline visibility, quoting, onboarding/activation, expansion, retention, and next‑best‑action.
Ensure integrated, data‑driven customer experiences across Marketing, Sales, Customer Success, and Product interactions.
Lead delivery across all value streams including Lead Management, Pipeline Management, CPQ/Quoting, and Next Best Sales Actions grounded on CRM Data Governance.
Define and maintain a unified enterprise customer journey framework, reducing fragmentation while enabling scalable regional and segment execution.
Lead the customer journey product portfolio, including CRM and adjacent platforms, data assets, integrations, enablement tools, and AI‑driven capabilities.
Apply strong product management discipline: clear outcomes, roadmaps, prioritization, and value measurement.
Own platform and vendor strategy in partnership with Technology, ensuring architectural integrity, scalability, and long‑term value.
Steward customer journey data models, governance, and usage in alignment with enterprise data standards.
Define and execute an AI‑enabled customer journey strategy, embedding intelligence, automation, and insights into platforms used by customer‑facing teams.
Partner with Data & Analytics and Technology leaders to ensure tools leverage trusted data, analytics, and telemetry to drive personalization, productivity, and decision quality.
Ensure solutions align with enterprise architecture, data governance, and security standards
Drive enterprise process design and standardization across customer journey capabilities.
Champion modern product and agile delivery models, accelerating speed to value while maintaining quality and governance.
Establish clear decision rights, prioritization, and governance to balance enterprise consistency with flexibility.
Lead enterprise‑level change management to ensure customer journey tools are embedded into workflows with sustained adoption.
Define and track success measures tied to customer experience, productivity, cycle time, adoption, and business impact.
Act as a visible transformation leader across commercial, product, data, and technology communities.
Build and lead a global organization spanning product ownership, platform strategy, data enablement, delivery, and analytics.
Establish clear accountability models, role clarity, and development paths.
Foster a culture of ownership, transparency, and continuous improvement.