Vice President, Construction
About The Position
The Vice President is responsible for managing and promoting the American Arbitration Association’s products and services within an assigned region. The role provides strategic leadership for regional alternative dispute resolution (ADR) services, oversees regional operations and Directors, and develops plans to grow the organization’s ADR services across industries. The position builds relationships with clients, prospects, industry partners, and legal and business communities, and represents the organization at industry events. The Vice President also oversees panel member recruitment and development, manages complex arbitration and mediation cases, and guides Directors in case management. The role manages the regional budget, monitors performance, supports compliance with information security and data privacy policies, and collaborates with senior leadership and regional partners. It regularly reports on regional performance and initiatives, fosters a productive work environment, and directs the daily operation of the regional office. The position requires approximately 20% travel and attendance at on-site and in-person meetings and training sessions.
Requirements
- Bachelor's degree in business, legal studies, or a related field.
- At least 5 years of progressively responsible experience in alternative dispute resolution (ADR), legal services, or a related field.
- At least 3 years of management experience.
- Proven track record of business development, relationship management, and strategic planning in the ADR industry.
- In-depth knowledge of ADR processes, rules, and best practices, particularly arbitration and mediation.
- Outstanding communication and interpersonal skills, including the ability to build and maintain relationships with diverse stakeholders.
- Excellent presentation and public speaking skills, including the ability to communicate complex ideas to diverse audiences.
- Proficiency with technology, including case management software, customer relationship management (CRM) systems, and data analysis tools.
- Ability to travel as required, approximately 20%.
Nice To Haves
- Advanced degree such as an MBA, JD, or LL.M.
Responsibilities
- Provide strategic leadership and direction for the region's ADR services, ensuring alignment with the organization's mission and goals.
- Oversee Directors, set performance expectations, provide guidance and support, and conduct performance evaluations.
- Develop and implement strategic plans to expand ADR services within the region and key industries, identifying business opportunities and key accounts.
- Build and maintain relationships with clients, prospects, industry partners, and legal and business communities to promote AAA's ADR services.
- Represent the organization as an ADR thought leader at industry events, conferences, and meetings.
- Collaborate with the business development and outreach team to analyze market trends, user needs, and service quality, and use data-driven insights to guide decisions and service improvements.
- Oversee recruitment, training, and development of panel members, ensuring adherence to AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators.
- Manage complex arbitration and mediation cases and support Directors in managing complex cases in accordance with rules, procedures, and best practices.
- Develop and manage the regional budget, allocate resources efficiently, and monitor financial performance.
- Ensure compliance with information security and data privacy policies and promote confidentiality and integrity.
- Collaborate with DVPs, Regional Vice Presidents, Panel Resources & Development, and senior leadership to share best practices, identify cross-regional opportunities, and contribute to organizational success.
- Report regularly on regional performance, initiatives, and challenges to senior leadership and relevant stakeholders.
- Foster a positive and productive work environment that supports employee engagement, development, and retention.
- Collaborate with cooperation agreement entities, bar associations, regional societies, and other organizations to increase ICDR visibility.
- Oversee and direct daily operations of the regional office.
- Maintain regular, reliable, and predictable attendance.
- Attend on-site and in-person meetings and training sessions.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
