Vice President Collections (Hybrid/Remote)

ORNL Federal Credit Union • Knoxville, TN

2d • Hybrid

About The Position

The Vice President of Collections is a key member of the credit union's leadership team, serving as a strategic leader with shared responsibility for the overall health of the loan portfolio. This role requires extensive collections experience, with a focus on driving performance across collection and recovery functions. As a not-for-profit financial institution, ORNL FCU is committed to a "People over Profits" philosophy, and this position ensures collections strategies reflect that commitment by supporting members through challenging circumstances while achieving effective and sustainable recovery outcomes. Following initial onboarding and training, this position will transition to a hybrid remote work arrangement, allowing performance of job duties to be completed both from home and on-site, with a structured schedule designed to support flexibility, business objectives, and consistent collaboration.

Requirements

• Five or more years of experience in consumer collections, including consumer recovery collections, within a financial institution is required.
• Three or more years of leadership experience in a collections role is required.
• Excellent leadership, communication, and interpersonal skills, including the ability to clearly and simply present complex collections strategies and concepts to internal collections staff, cross-functional executive teams, and the CEO and Board of Directors.
• Proven ability to develop and implement effective collection strategies.
• Must be detail-oriented with strong analytical and problem-solving abilities.

Nice To Haves

• Experience with AKUVO and/or Temenos collections systems is preferred.

Responsibilities

• Develops and implements collections strategies to effectively manage delinquencies and losses while maximizing member retention and supporting long-term financial success.
• Establishes goals and performance metrics aligned with the organization’s lending strategy and risk tolerance; monitors and analyzes collection performance and trends; and proactively adjusts strategies in response to evolving trends, technological advancements, regulatory requirements, and economic conditions.
• Leads and manages a diverse team of management and staff-level employees across collections, repossession, bankruptcy, garnishment, and recovery functions to ensure effective operations and performance.
• Collaborates cross-functionally with Lending, Risk Management, Fraud, and other key stakeholders to develop and implement policies and procedures that effectively mitigate risk and support portfolio health.
• Maintains current knowledge of industry regulations and compliance requirements related to collections practices, ensuring all departmental activities operate within legal, regulatory, and ethical standards.
• Represents the credit union in legal proceedings related to collections activities, including bankruptcy matters and collection litigation, while coordinating with legal counsel to protect the organization’s interests and ensure compliance.
• Prepares and delivers regular reports to senior management on collections performance, portfolio trends, and key risk indicators to support informed decision-making.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive