Vice President Collections (Hybrid/Remote)

ORNL Federal Credit Union

15h • Hybrid

About The Position

The Vice President of Collections is a key member of the credit union's leadership team, serving as a strategic leader with shared responsibility for the overall health of the loan portfolio. This role requires extensive collections experience, with a focus on driving performance across collection and recovery functions. As a not-for-profit financial institution, ORNL FCU is committed to a "People over Profits" philosophy, and this position ensures collections strategies reflect that commitment by supporting members through challenging circumstances while achieving effective and sustainable recovery outcomes.

Requirements

• Five or more years of experience in consumer collections, including consumer recovery collections, within a financial institution is required.
• Three or more years of leadership experience in a collections role is required.
• Excellent leadership, communication, and interpersonal skills, including the ability to clearly and simply present complex collections strategies and concepts to internal collections staff, cross-functional executive teams, and the CEO and Board of Directors.
• Proven ability to develop and implement effective collection strategies.
• Must be detail-oriented with strong analytical and problem-solving abilities.
• Bachelors degree in a business related field, or an equivalent combination of education, relevant work experience, or military experience is required.

Nice To Haves

• Experience with AKUVO and/or Temenos collections systems is preferred.

Responsibilities

• Develops and implements collections strategies to effectively manage delinquencies and losses while maximizing member retention and supporting long-term financial success.
• Establishes goals and performance metrics aligned with the organization’s lending strategy and risk tolerance; monitors and analyzes collection performance and trends; and proactively adjusts strategies in response to evolving trends, technological advancements, regulatory requirements, and economic conditions.
• Leads and manages a diverse team of management and staff-level employees across collections, repossession, bankruptcy, garnishment, and recovery functions to ensure effective operations and performance.
• Collaborates cross-functionally with Lending, Risk Management, Fraud, and other key stakeholders to develop and implement policies and procedures that effectively mitigate risk and support portfolio health.
• Maintains current knowledge of industry regulations and compliance requirements related to collections practices, ensuring all departmental activities operate within legal, regulatory, and ethical standards.
• Represents the credit union in legal proceedings related to collections activities, including bankruptcy matters and collection litigation, while coordinating with legal counsel to protect the organization’s interests and ensure compliance.
• Prepares and delivers regular reports to senior management on collections performance, portfolio trends, and key risk indicators to support informed decision-making.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 251-500 employees