VP, CLIENT SOLUTIONS & DESIGN

Valeris•Remote, North Carolina, NC

71d

About The Position

The Vice President, Client Solutions and Design is a senior leader responsible for the strategy, execution, and operational excellence of Valeris’ Design & Implementation programs. The role ensures client solutions are scalable, operationally excellent, compliant, profitable, and provide an exceptional stakeholder experience from contract award through operational handoff. This leader aligns program design with client business outcomes and moves between executive strategy discussions, client design workshops, operational document reviews, and team leadership. The position is part of Commercial Operations and bridges business development and operations. Reporting to the Senior Vice President, Design & Implementation (or equivalent), this role connects Commercial, Product, Technology, Patient Support Operations, Client Services, and Executive Leadership to deliver innovative, repeatable, and efficient patient support solutions. The leader establishes the vision, operating model, governance, and capabilities for consistent, high-quality implementation, while gathering best practices and lessons learned to promote enterprise-wide standardization. As a member of the Commercial Operations Leadership Team, the Vice President contributes to enterprise planning, investment decisions, organizational priorities, and corporate strategy using client feedback and market intelligence. The role shapes organizational capabilities and business performance, and supports scalable, profitable, technology-enabled patient support solutions that accelerate pharmaceutical commercialization and Valeris’ growth. The position transforms implementation from a project execution function into a competitive market differentiator.

Requirements

Bachelor’s degree required.
15+ years of progressive leadership experience in healthcare, specialty pharmacy, pharmaceutical commercialization, patient services, reimbursement support, or related industries.
At least 10 years leading large cross-functional implementations or a patient support operations organization.
Extensive knowledge of patient support services, HUB operations, reimbursement support, copay administration, specialty pharmacy, and commercialization services.
Proven experience building scalable operational organizations and managing enterprise portfolios and organizational budgets within patient support services.
Expertise in leadership, patient support design, and operational transformation, with demonstrated success leading large-scale strategic initiatives.
Strong commercial, financial, and business acumen.
Exceptional executive communication and presentation skills, with the ability to influence executive stakeholders internally and externally.
Willingness to travel up to 30% and attend industry conferences and other events as necessary.
Regularly talk or hear; frequently sit for long periods, type, handle or feel objects, and reach with hands and arms.
Prefer candidates able to type at least 35 words per minute with 97% accuracy.
Flexibility to travel as needed is preferred.

Nice To Haves

Master’s degree or MBA.
Experience supporting Fortune 500 pharmaceutical manufacturers in patient support services or similar verticals.
Demonstrated success building high-performing leadership teams.
Internal candidates with proven implementation, operations, or program-design leadership experience are encouraged to apply.
Experience influencing internal and external executive leadership.
Proven track record of building and managing high-performing teams.
Demonstrated success leading organizations and teams through growth and transformation.

Responsibilities

Recruit, coach, mentor, develop, and lead a team of patient support Designers.
Establish team performance expectations, monitor achievement of goals, define career paths and competencies, manage performance and succession planning, and manage team capacity.
Hold regular one-to-one and team meetings; foster collaboration, innovation, continuous improvement, and accountability across a geographically distributed team.
Oversee assigned client implementation activities from contract execution through operational transition, including solution architecture and executive guidance for strategic accounts and new business opportunities.
Develop and execute the vision, strategy, and operating model for patient support programs.
Support development of standard processes, governance, design principles, best practices, and lessons learned; establish the Design & Implementation team as a Center of Excellence.
Align patient support strategies with customer business objectives and balance client needs, operational feasibility, and profitability.
Provide executive consultation on implementation strategy, launch readiness, and operational best practices; lead executive discussions during complex implementations and escalations.
Partner with Commercial during business development, including attending client meetings and teleconferences, client strategy and design sessions, and bid defense presentations.
Support RFP/RFI responses by preparing written answers, recommending solutions, developing implementation approaches and timelines, and forecasting resource allocations for client budgets.
Build trusted executive client relationships and influence senior executives, clients, and cross-functional leaders.
Partner with Operations, Project Management, Information Technology, Product Management, and other workstream leaders to develop integrated patient support solutions.
Ensure operational readiness before program launch or transition through end-to-end testing; align architecture across technology teams, including CRM, portals, websites, and text messaging.
Monitor risks and dependencies and develop mitigation plans.
Follow established weekly internal and external governance and reporting processes.
Establish design standards, implementation playbooks, governance models, templates, and reusable assets that balance patient experience, client objectives, scalability, compliance, technology capabilities, and financial performance.
Ensure compliance with security, privacy, regulatory, and enterprise standards; ensure documentation and design artifacts are completed on time and approved by relevant stakeholders.
Drive continuous improvement through data, governance, and standardization; support organizational transformation and service expansion as a transformation champion.
Perform additional tasks or projects as assigned by the SVP, Design & Implementation.
Represent Valeris at industry conferences, advisory boards, executive forums, and customer events; monitor commercialization trends and translate market intelligence into program or enterprise strategies.
Support development of the department’s annual budget.
Meet the role’s performance indicators, including client and stakeholder satisfaction, leadership bench strength, risk reduction, timely program delivery, employee engagement and retention, adoption of standards and work instructions, and innovation support.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program (EAP) services.
Company match on Health Savings Account contributions.
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000.
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
Paid Time Off (PTO) and Sick Leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
An inclusive workplace and mission-driven culture.