Vice President - Client Services (Healthcare)

Everise•Work from Home Alabama, MI

2d•$170,000 - $190,000•Remote

About The Position

The Vice President - Client Services will be responsible for overall client relations, operational effectiveness, revenue generation & client retention. This role will also support the successful launch, implementation, and scaling of a new clinical pharmacy technician and pharmacist service line within the CVS Health line of business.

Requirements

Prior leadership experience in BPO/call center environments or first-party healthcare operations required, preferably within fast-paced and evolving service models.
Masters/Bachelor’s Degree in Management, Business or Marketing
10-15 years of experience in Client Management/Engagement
Strong foundation in technology platforms, software applications, and familiarity with AI-enabled tools to support operational and strategic decision-making.

Nice To Haves

Healthcare industry experience preferred, particularly in pharmacy operations, PBM, payer services, or related clinical support environments.

Responsibilities

Leads the region and/or teams according to the values, ethics, and parameters outlined
Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network
Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors
Proactively supports the development of client relationships and attends meetings & reviews as required, which includes providing support to Directors in account renegotiations including RFPs from current clients.
In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level
Identifies and implements process improvement for operational effectiveness, for client teams, based on client-specific requirements while adhering to broader operational effectiveness goals, including technology requirements
Supports the successful rollout and scaling of new healthcare service programs, including clinical pharmacy operations, by establishing effective processes, workflows, and team structures.
Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region
Works closely with the Clients to assess any concerns about the planned program and associated business objectives
Performs Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement
Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)