Vice President, Client Services - Hanleigh
About The Position
This role will lead business operations, drive client satisfaction, and develop high-performing teams in a fast-paced insurance environment. The Vice President, Client Services will lead and develop a high-performing client services team, drive operational excellence, workflows, and performance metrics, partner with leadership on strategic initiatives and business growth, build strong relationships with clients, carriers, and stakeholders, and oversee compliance, risk management, and continuous improvement efforts. The position will be hybrid in our CT office 2-3 days per week.
Requirements
- Proven leadership experience in client services, operations, or insurance & Financial Services
- Strong background in team leadership, strategy, and execution
- Ability to influence, problem solve, and drive results in a complex environment
Responsibilities
- Lead and develop a high-performing client services team
- Drive operational excellence, workflows, and performance metrics
- Partner with leadership on strategic initiatives and business growth
- Build strong relationships with clients, carriers, and stakeholders
- Oversee compliance, risk management, and continuous improvement efforts
- Assist in the development, implementation and monitoring of office strategic initiatives, goals and objectives.
- Responsible for the overall operations of one or more business units inclusive of workflows, policies and procedures and work quality.
Benefits
- PTO
- medical
- dental
- vision
- retirement savings
- disability insurance
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
