Vice President, Client Service

Kantar • Boston, MA

6d • $162,700 - $204,500 • Hybrid

About The Position

An experienced, trusted adviser to Kantar’s clients and people with inherent understanding of brand research and its purpose within a broader ecosystem. Is responsible for revenue targets that will build to a team’s book of business. Will actively contribute to building Kantar’s network of brand experts who deliver quality data and insights to their clients. Will support key responsibilities and initiatives across the BP group (resourcing, proposals, training, hiring). Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

Requirements

• Inherent understanding of brand research and its purpose within a broader ecosystem.
• Responsible for revenue targets that will build to a team’s book of business.
• Actively contribute to building Kantar’s network of brand experts who deliver quality data and insights to their clients.
• Support key responsibilities and initiatives across the BP group (resourcing, proposals, training, hiring).
• Establish trusted advisor relationships with key client stakeholders
• Leads mid-size to large, complex accounts; both overseeing accounts and involved in day to day of projects (for largest, most strategic, complex, high demand accounts)
• Provides guidance to team and contributes to expertise, thought leadership, design, storytelling, and client management of accounts.
• Responsible for delivering on client servicing values and driving client satisfaction throughout the team
• Consults on research design (survey, sample, specs, deliverables)
• Drive growth through value delivery and proactively share ideas for program evolution
• Acts as escalation point on designated accounts and accounts within downline for issues/escalations that arise, through to resolution
• May manage 2-3. Accountable for managing their downline to best meet utilization targets and Brand Performance goals.
• Provides active feedback to account teams and downline, and coaches to address performance gaps.
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK), manages Brand Performance training needs (with other leads).
• Responsible for employee engagement and contributes to building Brand Performance team culture

Nice To Haves

• Experience in brand research.

Responsibilities

• Responsible for profitable delivery of Brand Performance work for ~5-7M revenue (dollar amount may vary dependent on makeup of portfolio and high vs. low touch clients).
• Leads Brand Performance new business opportunities to maintain and grow book of business.
• Ensures Purposeful Collaboration across solutions and strategic clients.
• Establish trusted advisor relationships with key client stakeholders
• Leads mid-size to large, complex accounts; both overseeing accounts and involved in day to day of projects (for largest, most strategic, complex, high demand accounts)
• Provides guidance to team and contributes to expertise, thought leadership, design, storytelling, and client management of accounts.
• Responsible for delivering on client servicing values and driving client satisfaction throughout the team
• Consults on research design (survey, sample, specs, deliverables)
• Drive growth through value delivery and proactively share ideas for program evolution
• Acts as escalation point on designated accounts and accounts within downline for issues/escalations that arise, through to resolution
• May manage 2-3. Accountable for managing their downline to best meet utilization targets and Brand Performance goals.
• Provides active feedback to account teams and downline, and coaches to address performance gaps.
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK), manages Brand Performance training needs (with other leads).
• Responsible for employee engagement and contributes to building Brand Performance team culture

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement
• Commuter benefits
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed