Vice President, Client Service

Daniel J. Edelman•Chicago, NY

About The Position

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Consistent with this approach, we hire the best qualified candidates for all positions. Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration, and belonging. Consistent with this approach, we hire the best qualified candidates for all positions. We’re looking for a Vice President, Client Service to join our award-winning Digital team. Our ideal candidate is an experienced social client service lead – someone who thrives off of conceiving ideas, selling them in, and assembling the agency’s resources (creative, production, media, technology, experiential) to make them a reality. This person must not only possess strong creative abilities and social media knowledge, but also confidently engage with top executives (VP Marketing, CMO, etc.) to push ideas, shape opinions, and bring ideas to life. As a VP, you will be an integral part of a team leading a consumer health brand. You will be charged with introducing clients to the power of building compelling stories, social strategies, and experiences, all directed by a confluence of data and leading-edge technology. You will be a social strategy champion who knows how to launch an effective influencer campaign or annual strategy. Insert additional client-specific detail here or in a new paragraph.

Requirements

At least 8 years of relevant experience in digital marketing and communications
Bachelor’s degree or equivalent work experience

Nice To Haves

Experienced digital client service lead for a global brand
Agency experience is a plus
A demonstrated track record of developing and executing social strategies and programs that have driven tangible results.
Experience working with paid media, analytics, planning, technology, editorial and creative teams to build effective strategies and experiences
Familiarity with analytics and reporting across earned, owned, and paid platforms
Skill in leading a team and inspiring junior staff
Accountability to reliably take ownership of work and responsibilities
Polished, innovative, collaborative, and a strong operational leader

Responsibilities

Act as day-to-day contact for senior-level social clients and develop deep relationships, providing strategic solutions on everything digital – including social and influencer
Exhibit solid understanding of key client information including general business strategy, industry issues, products and services offered, key customers, competitors
Lead multiple workstreams from strategy through execution; manage teams
Liaise and collaborate with internal teams and external agency partners; communicate cross-discipline deliverables and expectations
Spot opportunities for growth to drive additional revenue
Stay current on the latest social technology, functionality, and influencer integrations to serve as a go-to resource for the client and internal team
Serve as a mentor and escalation point for junior staff and trusted advisor for senior staff
Exhibit an understanding of the components of large integrated marketing campaigns, such as advertising, paid media, social, and issue advocacy
Display strong knowledge of the marketing mix, and the role each channel plays in the success of a campaign