Vice President, Client Service Management

BNY Mellon • Boston, MA

5d • $69,000 - $185,000 • Hybrid

About The Position

We’re seeking a future team member for the role of Vice President, Client Service to join our Client Services team. This role can be located in New York or Boston.

Requirements

• Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.
• Acquire deep knowledge of products and services across multiple lines of business and geographies.
• Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders.

Nice To Haves

• Bachelor’s degree or the equivalent combination of education and experience is required
• 7-10 years minimum related work experience preferred
• Experience in an operational area and/or client services preferred
• Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts

Responsibilities

• Develop a deep understanding of our client’s business, operating model and technology strategy
• Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
• Act as the central point of escalation across Operations, Technology and service delivery
• Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
• Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
• Maintain a culture of continuous service improvement across all products and services
• Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
• Deliver operational analytics, insights, and transparency into service performance
• Guide service evolution based on client requirements and changing operating model
• Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise
• Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Benefits

• highly competitive compensation
• benefits
• wellbeing programs
• access to flexible global resources and tools
• generous paid leaves
• paid volunteer time
• medical, dental, vision, and basic life insurance plans
• various paid time off benefits, such as vacation and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Associate degree