Vice President, Client Operations

BNY Mellon • Pittsburgh, PA

2d • $69,000 - $110,000

About The Position

The Vice President, Client Processing is a pivotal role at BNY focused on leading and enhancing client operations. The position supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing and outstanding client outcomes. It is based in Pittsburgh, Pennsylvania.

The successful candidate excels in internal and external client service, works effectively under tight timelines, and demonstrates rigorous attention to detail. The role involves client relationship and account management, addressing service requests, investigating operational issues, supporting onboarding, maintaining procedural documentation and reporting, and ensuring adherence to risk, compliance, and control frameworks.

BNY describes itself as a global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets. Its teams use AI and other technologies to collaborate with clients and develop financial solutions. BNY offers competitive compensation, benefits, and wellbeing programs, with paid leaves that include paid volunteer time. The role may be eligible for an annual discretionary incentive award. Compensation and benefits are subject to applicable terms and eligibility.

Requirements

• Bachelor’s degree in business, finance, or a related field.
• Typically 7–12 years of experience.
• Excellent communication and interpersonal skills for effective stakeholder collaboration.
• Proven client service experience with internal stakeholders and external institutional clients.
• Ability to work within tight timelines and market cutoffs with high accuracy and accountability.
• Exceptional attention to detail, a strong control mindset, and familiarity with audit and risk requirements.
• Solid understanding of settlement cycles, market infrastructure, and standard messaging and confirmation processes.

Nice To Haves

• Advanced degree or professional certification.
• Familiarity with market utilities and messaging, such as SWIFT, Fedwire, DTCC/NSCC, custodians, and counterparties.

Responsibilities

• Handle client relationships, manage client accounts and service requests, communicate clearly and professionally, and proactively follow up on issues with internal stakeholders and external clients.
• Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows, escalating issues appropriately.
• Collaborate with Operations, Client Service, Risk/Compliance, and Technology teams to resolve complex issues and implement remediation plans.
• Support new client onboarding, account setup, and validation of settlement instructions where applicable.
• Prepare and maintain procedural documentation, metrics, and reporting, and contribute to continuous improvement initiatives.
• Adhere to operational risk, compliance, and control frameworks; follow established SOPs and identify opportunities for process improvement.

Benefits

• Competitive compensation.
• Wellbeing programs and flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.
• Potential eligibility for an annual discretionary incentive award.
• Eligible employees may enroll in a 401(k) plan.
• Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans.
• Other benefits may include paid time off such as vacation and sick time, depending on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior