Vice President, Client Operations
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, OPS Client Service to join our Client Operations & Reporting team. This role is located in Lake Mary, Florida (4 days in office expectation).
Requirements
- Bachelor’s degree in Business, Finance, or a related field.
- Typically 7-12 years of experience.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
- Proficiency in client service operations and a thorough understanding of industry regulations and standards.
Nice To Haves
- Advanced degree or professional certification preferred.
Responsibilities
- Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices.
- Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
- Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.
- Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
