Vice President, Client Operations Manager

BNY • Pittsburgh, PA

38d • Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Client Service Manager to join our team. This role is located in Lake Mary, Florida.

Requirements

• Bachelor’s degree in Business, Finance, or a related field preferred.
• Relevant certifications in client service or management.
• Typically 4-7 years of experience in client service management or a related field, with a track record of leadership and operational excellence.
• Strong leadership and team management skills, with the ability to foster a collaborative and client-focused environment.
• Excellent communication and interpersonal skills, essential for building and maintaining client relationships.
• Analytical and problem-solving abilities, with a focus on operational improvement and client satisfaction.

Nice To Haves

• 0-1 years of management experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Develop and maintain strong client relationships by demonstrating expertise in client operations and reporting, ensuring consistent and high-quality service delivery.
• Lead a team of client service professionals, fostering a collaborative and empowering work environment that aligns with BNY's principles and supports the strategic pillars.
• Analyze client feedback and operational data to identify areas for improvement, implementing solutions that enhance client satisfaction and operational efficiency.
• Ensure compliance with industry regulations and company policies by maintaining up-to-date knowledge and training within the team.
• Collaborate with cross-functional teams to address client inquiries and issues promptly, ensuring alignment with organizational goals and client expectations.
• Drive initiatives to improve client service processes, leveraging technology and best practices to optimize service delivery.

Benefits

• highly competitive compensation
• benefits
• wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy
• access to flexible global resources and tools for your life’s journey
• Focus on your health
• foster your personal resilience
• reach your financial goals as a valued member of our team
• generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1-10 employees