Vice President, Client Operations

BNY Mellon • Lake Mary, FL

6h • Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Client Operations within the Client Operations & Reporting function. This role is located in Lake Mary, FL.

Requirements

• Bachelor's degree in Business, Finance, or a related field
• 7-12 years of total work experience
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams
• Proficiency in client service operations and a thorough understanding of industry regulations and standards

Nice To Haves

• Advanced degree or professional certification preferred

Responsibilities

• Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes
• Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes
• Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills
• Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement
• Analyze client feedback and operational data to drive improvements and inform strategic decision-making

Benefits

• highly competitive compensation
• benefits
• wellbeing programs
• flexible global resources and tools for your life’s journey
• Focus on your health
• foster your personal resilience
• reach your financial goals as a valued member of our team
• generous paid leaves
• paid volunteer time
• support you and your family through moments that matter
• eligibility for an annual discretionary incentive award
• 401(k) plan
• Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents
• various paid time off benefits, such as vacation and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees