Senior Vice President, Client Operations

BNY•Lake Mary, FL

15h•Hybrid

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Client Operations Manager to join our Client Services team. This role is located in Lake Mary, Florida ( 4 days in office expectation).

Requirements

Proven experience working with large, complex client accounts and resolving critical, non-routine client issues.
Advanced problem-solving skills, sound judgment, and extensive experience analyzing complex information.
Masterful communication skills to deliver high-quality service to a specialized client base.
Strong knowledge of BNY Mellon products and services across multiple lines of business and geographies.
Ability to lead and provide guidance to less experienced team members; no direct reports required.

Responsibilities

Independently work with large, complex external clients to resolve the most critical and complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
Serve as a subject matter expert on BNY products and services, leading staff on specific projects and resolution of client issues.
Lead team members across multiple lines of business in providing support to major clients, addressing and resolving the most complex operational and technical issues and ensuring requests are executed.
Contribute to the development of strategic initiatives designed to improve the client service experience and provide strategic guidance on internal activities to enhance client satisfaction.